Assistant Manager

Starbucks EMEA; North East; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday a year

Free drinks and one item of food on a,

Bean stock options for all partners

Comprehensive training and access to G

30% partner discounts

Life assurance

Employee Assistance Programme

Job summary

Starbucks is seeking an Assistant Manager to lead store teams, deliver outstanding customer experiences, and drive commercial results in a dynamic retail environment across the UK. You will own operational standards, partner engagement and KPI performance while coaching colleagues to grow as leaders.

You will participate in training programmes designed to immerse you in Starbucks culture and support your career progression toward deputy or store manager roles, with shift leadership and

Qualifications

• Minimum experience leading a team in a dynamic, fast-paced, customer-facing retail or hospitality environment.
• Ability to translate metrics into action and drive commercial results.
• Strong alignment with mission, values and leadership growth mindset.

Responsibilities

• Lead shifts with focus on delivering commercial results and world-class customer experience.
• Own KPIs such as labour efficiency, waste reduction and sales performance.
• Ensure shift deployment meets planned roles and routines and adapt for customer experience.
• Coach partners, observe performance and provide feedback.
• Lead store initiatives and product launches while maintaining health, safety and security standards.

Skills

Leadership

Team management

Customer service

Performance metrics

Operational standards

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.

To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.

The Best Part About This Role Is That No Two Days Are Ever The Same! As An Assistant Manager, Working In One Of Our Dynamic Stores, Alongside Your Store Leadership Team, You’ll Be Setting The Example And Leading From The Front With On Shift. A Typical Day Could Include:

• Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
• Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observing partner performance, coaching and providing feedback
• Recognising and celebrating partner achievements during and after shifts
• Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
• Ensuring brand and operational standards are consistently met or exceeded
• Using financial and operational data to make informed decisions that improve shift performance
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence
• Leading and embedding new initiatives and product launches at store level
• Maintaining compliance with health & safety, food safety and security standards

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.

As anAssistantManager at Starbucks,you’llplay a vital role in delivering outstanding commercial results and customer experiences.You’llrun shifts with confidence and clarity, taking full ownership for operational standards, partner engagement, and key performance indicators.

This is aleadership role with clear accountability for specific store results and an active pathway toward Deputy Store Manager/Store Manager.

To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.

The Best Part About This Role Is That No Two Days Are Ever The Same! As An Assistant Manager, Working In One Of Our Dynamic Stores, Alongside Your Store Leadership Team, You’ll Be Setting The Example And Leading From The Front With On Shift. A Typical Day Could Include:

• Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
• Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
• Observing partner performance, coaching and providing feedback
• Recognising and celebrating partner achievements during and after shifts
• Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
• Ensuring brand and operational standards are consistently met or exceeded
• Using financial and operational data to make informed decisions that improve shift performance
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence
• Leading and embedding new initiatives and product launches at store level
• Maintaining compliance with health & safety, food safety and security standards

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return, we’ll offer you a competitive starting salary and benefits that include:

• 28 days holiday a year (including Bank Holidays)
• Free drinks and one item of food when you’re on shift
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Life assurance
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24/7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
• Great long-term career opportunities in store and support center

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

What is our process? Application > CV review > first stage interview > second stage interview > offer and onboarding.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return,we'lloffer you a competitive salary of:

£13.65 per hour (base rate)

£14.35 per hour (London Zone 2)

£14.65 per hour (London Zone 1)

Along with 28 days’holiday ayear (including Bank Holidays) and benefits that include:

• Free Starbucks beverages and one item of food when you’re on shift
• Bean stock options for all partners (free shares, own part of Starbucks!)
• Comprehensive training (including coffee knowledge of course!) and access to Starbucks Global Academy our online learning platform to help continuously develop yourself
• A free bag of coffee each week plus 30% partner discount on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Life assurance
• Home Sweet Loan - Interest-free loans that can be paid back over 12 months to help pay your rental deposit
• A free 24/7 Employee Assistance Programme available to you and your family