Assistant Manager

Five Guys UK; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular burger restaurant seeks an Assistant Manager for its Solihull location. The successful candidate will lead and inspire the team, ensuring exceptional customer service while managing profitability. Responsibilities include overseeing daily operations, handling customer complaints, and developing team talent. Rewards include a bonus scheme, paid holidays, free meals during shifts, and opportunities for career advancement. Join a fun and dynamic environment dedicated to delivering perfect burgers and fries.

Benefits

Achievable bonus scheme

Free meals during shifts

33 days paid holiday

Employee discount program

Development opportunities

Qualifications

• Strong leadership and team management skills.
• Ability to handle customer complaints positively.

Responsibilities

• Support Shift Managers and Crew.
• Deliver exceptional customer experiences.
• Oversee profitability and P&L management.
• Run day-to-day operations smoothly.

Skills

Experienced hands-on leadership

Customer service

Job description

Overview

BURGERS & FRIES AND INCREDIBLE CAREERS!

Please make sure you read the following details carefully before making any applications.

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with bringing our values to life for their team and our customers.

Responsibilities

• AS AN ASSISTANT MANAGER YOU'LL BE responsible for Shift Managers and Crew.
• Supporting the delivery of perfect burgers and fries.
• Providing an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun.
• Ensuring every customer is delighted with their order and their Five Guys experience; you will deal with complaints promptly in an open and honest way.
• Leading from the front, you will be hands-on working with the team on the line and on the floor with customers.
• Responsible for supporting your General Manager and delivering store results.
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs.
• Running smooth day-to-day operations and thinking about long-term plans.
• Always leading with our values.
• Developing your team to ensure there is a strong talent pipeline.

Qualifications / Requirements

• People: Experienced hands-on leadership skills.
• Customer service.

Rewards & Benefits

• An achievable bonus scheme worth up to 15% of annual salary.
• An additional Secret Shopper bonus worth up to £2,000.
• High Performer Awards and Bonuses.
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000.
• 33 Days paid holiday.
• Paid breaks.
• Free burgers, fries and shakes while on shift.
• Life assurance.
• All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.
• Days out and social events; invite to the annual Assistant Manager conference; team competitions (Fry Cup and Olympics).
• Five Guys Perks - employee discount program.
• Access to wellbeing support and employee assistance programme (EAP).
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave.
• Pension scheme.

Other

AS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT Perfect Burgers and Fries. Our values are: Competitive, Enthusiastic, Family, Get It Done and Integrity.

Career Path

Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career.