Assistant Manager

Zizzi; Lancaster; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Stream access

Free meals on shift

50% off food & drinks

Virtual GP

Employee assistance

Job summary

Zizzi in Lancaster is seeking an Assistant Manager to lead floor operations and step in for the GM during busy shifts. You will manage shifts, uphold food and service standards, and keep the team motivated in a fast-paced environment.

You will drive guest satisfaction, coach staff, and contribute to ongoing development while aligning with the brand values and KPIs. A pathway to General Manager is highlighted within a supportive, flexible setting.

Qualifications

• Experience as an Assistant Manager, Duty Manager, or Shift Leader in a high-volume, fast-paced environment.
• Proven ability to coach teams to deliver memorable guest experiences.
• Keen focus on maintaining high brand standards and achieving KPIs.

Responsibilities

• Step up as manager in GM’s absence and run seamless shifts.
• Lead front-of-house with a focus on the customer journey and hospitality.
• Coach and develop team; maintain high standards and safety.
• Monitor performance, manage financials, and track service metrics.

Skills

Team coaching

Brand standards

Guest experience

Leadership

Job description

Our Story

It started in Chiswick with one oven and a big dream. 26 years later, we’re still doing things our way: serving fresh pasta, bubbly pizza crusts, and food that makes you go “oooooo”. We don’t do \"safe\" or \"samey\". We bring people together in modern rustic restaurants to make every occasion standout.

About the role

As an Assistant Manager, you are a key driver of our restaurant’s success. Partnering closely with the General Manager, you will step up to lead the floor, manage shifts, and keep our team inspired during high-volume rushes. This is a hands-on leadership role where you’ll balance a buzzing dine-in, whilst keeping a sharp eye on food and service standards. If you have the drive to step up and a passion for hospitality, we’ll give you the platform to become a future GM.

What you’ll be doing

• Step up as the manager in charge in the GM’s absence, running seamless shifts and bringing our brand values to life.
• Live and breathe the customer journey, coaching your front of house team to deliver standout, \"feel-good\" hospitality every day.
• Support team development by giving constructive feedback, building confidence, and keeping team spirit high.
• Take full ownership of the restaurant's \"curb appeal\", keeping standards and safety spot on.
• Work with the GM to monitor performance, manage the financials, and track service metrics to be \"better than yesterday\".

What’s in it for you

• Clear internal pathways and structured development to fast-track your career to General Manager.
• Access your earned wages whenever you need them before payday with Stream.
• Free meals on shift and 50% off food and drinks at Zizzi outside of work.
• 24/7 Virtual GP and Employee Assistance Program.
• Big discounts on travel, cinema, and top brands.
• Flexible hours, 45 hour contract

What we are looking for

• Experience as an Assistant Manager, Duty Manager, or Shift Leader in a high-volume, fast-paced environment
• Examples of coaching teams to create unforgettable guest experiences.
• An obsession for maintaining high brand standards
• Examples of delivering business growth and meeting KPIs.
• A strong results-focused mindset with a keen interest in business results

Why you’ll fit right in

We are a Times Top 500 Employer because we celebrate our differences and enjoy the everyday.