Assistant Manager

United FP; Inverness, Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fitness organization in Inverness is seeking an Assistant Manager to support club operations and enhance service quality. The ideal candidate will have previous leadership experience in retail or fitness, a passion for customer care, and strong organizational skills. You will assist in recruitment, monitor club performance metrics, and ensure a clean and welcoming environment for members. This role offers a chance to grow in a dynamic, judgement-free workspace that values teamwork and community support.

Qualifications

• Minimum of 18 years of age.
• Excellent customer service skills with a high degree of member care.
• Previous experience leading teams in retail or fitness.
• Reliable, detail-oriented, and able to work independently.

Responsibilities

• Assist in recruiting and interviewing member service representatives.
• Drive club metrics in alignment with performance.
• Lead by example to inspire teammates.
• Monitor inventory and sales numbers with club manager.
• Ensure cleanliness and uphold company standards.

Skills

Customer Service skills

Team leadership

Organizational skills

Motivation

Education

High School Diploma/GED equivalent

Job description

THE PLANET FITNESS MISSION

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgement free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

Title

Assistant Manager

Department

Operations

Reports to

Club Manager

THE OPPORTUNITY

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United PF is dynamic, growing and continually evolving. If you thrive in a changing environment and have a passion for people, then United FP may be the place for you. A role with United FP is an opportunity to be a part of something special. If you would love working for a rapidly growing company that changes people’s lives for the better each and every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!

What You'll Be Doing

We want to give you the tools to succeed and work for a company in a competitive environment that lives its Core Values. What are our Core Values, you might ask? They are: We Win Together | Be Better Every Day | Be Kind  & Respectful | Do the Right Thing | and Everyone Matters.

• Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.
• Able to drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modify execution as needed to improve performance.
• Uphold company standards to deliver the mission and values; manage a clean, friendly, and well‑maintained club.
• Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

What You'll Bring to the Table

• Must be a minimum of 18 years of age.
• High School Diploma/GED equivalent.
• Excellent Customer Service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self‑starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Physical Demands

• Must be able to occasionally lift, push, or pull at least 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.

About United FP Management, LLC

United FP Management, LLC (“UFP