Assistant Manager

Caffe Nero Group Ltd; Hereford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee retailer in Hereford is seeking an Assistant Manager to oversee store operations, deliver excellent customer service, and maintain high standards of coffee and food. The ideal candidate has supervisory experience in a busy environment, is people-focused, and passionate about the brand. Attractive perks include career growth opportunities, discounts on food and drinks, and a supportive team culture.

Benefits

Unlimited free handmade drinks

Up to 75% off food and drinks during shifts

Length of service recognition

Access to benefits platform with discounts

Performance-based incentive

Qualifications

• Experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
• Ability to support team welfare and development.
• Strong interpersonal skills and a positive attitude.

Responsibilities

• Support the running of the store and provide great customer service.
• Ensure the best standards of coffee and food.
• Meet business targets and strive for excellence.

Skills

Customer service

Team leadership

Business target achievement

Passion for brand

Job description

Assistant Manager at Caffè Nero

At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you.

As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.

What you can expect:

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive ‘Nero 90’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.

To be successful you will:

• Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
• Be people focused – really caring about the welfare and development of your team.
• Love the challenge of meeting business targets.
• Strive for excellence, always.
• Be passionate about the Caffè Nero brand!

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. You’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.

The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

At Caffè Nero you really can be you, with us.