Assistant Manager

TN United Kingdom; Haverfordwest; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant team as an Assistant Manager in a lively lounge environment, where your leadership will help create memorable experiences for customers. This role is perfect for someone passionate about hospitality and people management, eager to drive sales and maintain exceptional service standards. You'll work closely with the General Manager to ensure the lounge is the community's favorite spot, all while enjoying a range of benefits including overtime pay, staff discounts, and opportunities for personal growth. If you're ready to take on a challenging yet rewarding role, this is the place for you!

Benefits

Overtime pay for extra hours

Staff food on every shift

50% staff discount

28 days holiday

Enhanced maternity and paternity pay

Staff party - Loungefest

Competitions and incentives

Company pension scheme

Long service awards

Tips shared equally

Qualifications

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in hospitality.
• Strong literacy and attention to detail for reporting KPIs.

Responsibilities

• Support the General Manager in daily operations and team engagement.
• Drive sales and maintain high standards of customer service.

Skills

Hospitality Management

Customer Service

Team Management

Sales Building

Communication Skills

Attention to Detail

Job description

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Assistant Manager - Lounge

Lounges are special places, made so by the brilliant people who run them. As an Assistant Manager, you'll support the General Manager in maintaining that brilliance across the team, delivering 14 great shifts to ensure every customer leaves happy. You will assist in the day-to-day operations of the Lounge, including rotas, team engagement, and customer feedback. Your standards will match ours, but your approach will be uniquely yours. You'll do it your way. Brilliant!

This role involves attention to detail in driving sales, team retention, training, customer service, and maintaining high standards. You strive for excellence and aim for your Lounge to be the community's preferred spot. It's a challenging role, but you are confident in your abilities.

The Benefits

• Overtime pay for hours worked over contracted hours
• Staff food on every shift
• 50% staff discount outside working hours from day one
• 28 days holiday (including Bank Holidays), pro-rata
• Enhanced maternity and paternity pay after 2 years of service
• The renowned staff party - Loungefest!
• Competitions and incentives, including trips with our suppliers
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Support via the Licensed Trade Charity
• Opportunities for personal development and career growth
• Tips shared equally based on hours worked
• Christmas and Boxing Day off

What You Bring

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in restaurants, bars, cafes, or coffee shops
• Experience working in a bar environment with food and drink service
• A passion for hospitality and people management skills, including talent spotting
• Driven and resilient in overcoming challenges
• Strong literacy and attention to detail for reporting KPIs
• Excellent communication skills to build rapport and trust
• Self-motivated, able to work at pace with minimal supervision under pressure
• Knowledge of sales building, forecasting, reporting, recruitment, HR, and NPS best practices

To learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.