Assistant Manager

Coach and Horses, Kew; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A distinguished pub in Greater London is seeking a passionate Deputy General Manager to support daily operations, lead service and train staff. The ideal candidate has prior experience in food-led establishments and a commitment to exceptional customer service. The role offers a clear path for development to General Manager, full training opportunities, and attractive perks such as free meals and a pension scheme. Join a vibrant team and contribute to making every guest’s experience memorable.

Benefits

Access to Career Pathway for General Manager

Fully funded apprenticeships and training courses

20% discount in all Young's Pubs

30% discount on overnight stays

Free Meals

28 Days holiday per year

Company Pension Scheme

Qualifications

• Proven experience as an assistant manager in the food and beverage sector.
• Passionate about offering exceptional hospitality.
• Eager for professional development and mentorship.

Responsibilities

• Support the General Manager in day-to-day operations.
• Lead service on the floor and train the team.
• Manage bedrooms and maintain high guest standards.

Skills

Experience in food-led destination businesses

Customer service focus

Team management

Job description

Deputy General Manager - Up to 35k plus service charge

We are looking for a passionate, hands‑on Deputy General Manager who wants to develop themselves alongside our experienced General Manager at the Coach and Horses in Kew. You'll be supporting the General Manager in all aspects of day‑to‑day operations - leading service on the floor and ensuring exceptional standards, leading and training the team, managing our bedrooms and making sure every visit to the Coach and Horses is a memorable experience for our guests.

The majority of our General Manager appointments come from internal candidates, and we're proud to offer in‑house mentoring, clear development pathways and external training opportunities to support your growth. The ideal candidate has experience working as an assistant manager in food‑led destination businesses, is people‑focused, and passionate about offering exceptional hospitality. They are someone who has a GM mindset and is looking for that final bit of development before becoming a General Manager themselves, and the experience they will get working in the Hoste will absolutely set them up for further success in their career.

What We Offer Our Deputy General Managers:

• Access to our Career Pathway and development towards GM - A large majority of our GM appointments are internal
• Access to our fully funded apprenticeships and training and development courses
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Access to our Share Save Scheme
• Free Meals
• 28 Days holiday per year
• Company Pension Scheme

What we look for in an Deputy General Managers:

We are looking for a motivated & experienced Deputy General Manager to join and lead our team in our stylish, food focused pub. As the successful Deputy General Manager you will have a genuine passion for exceptional customer service and a pro‑active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.