Assistant Manager

The British Queen, Locksbottom; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An award-winning hospitality group is seeking an enthusiastic Assistant Manager in Greater London. The role involves overseeing service operations, training team members, and ensuring a high-quality guest experience. Ideal candidates have 2-3 years of relevant experience and a passion for hospitality. The position offers competitive pay with an emphasis on team development and progression. Join a vibrant community dedicated to quality service and growth in the hospitality industry.

Benefits

Bespoke training and development

Enhanced Maternity & Paternity leave

50% off food

Up to £1,500 Referral Bonus

Discounts via Reward Gateway

Cycle to Work Scheme

Qualifications

• 2-3 years of experience as an Assistant Manager in hospitality.
• Ability to run different aspects of customer service effectively.
• Experience in training and supporting team members.

Responsibilities

• Run the service floor confidently and manage guests' experience.
• Assist the General Manager with administrative and staffing duties.
• Deliver training and support to team members.

Skills

Passionate personality

Fresh food restaurant experience

Leadership skills

Confidence in service management

Job description

Assistant Manager

On Target Earnings £ 15.50 -£16 *,
(Including TRONC base rate £12.82 plus service charge approx £3 -£3.50 ph)
This role in a minimum of 30 hours per week up to a maximum 48 hours

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as an Assistant Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Confident in running a service from the floor, fresh food restaurant experience and delivering training and support to team members
• Able to run different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as an Assistant Manager, ideally with branded operations knowledge and assist the General Manger with admin, staffing, financial aspects of running a site

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average

Please note, we cannot take applications from overseas or that require sponsorship