Assistant Manager

Elbrus Partners Office & Professional; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading flexible workspace provider located in Greater London is seeking a polished Assistant Manager to support the smooth operation of a high-end business centre. This role requires a strong customer-facing background and excellent communication skills. Responsibilities include supporting the Centre Manager, handling client inquiries, and ensuring an exceptional client experience. The position offers excellent benefits such as healthcare, gym access, and holiday schemes, alongside a supportive team culture focused on growth and career development.

Benefits

20 days holiday + bank holidays

Healthcare and dental benefits

Gym access and wellbeing incentives

Qualifications

• Minimum 3 years' customer-facing experience.
• Highly organized with excellent communication skills.
• Confident working independently and as part of a small team.

Responsibilities

• Support the Centre Manager with daily operational and administrative tasks.
• Oversee the centre in their absence.
• Act as a polished point of contact for all client enquiries.

Skills

Customer-facing experience

Excellent communication skills

Organizational skills

Proficient in Word and Outlook

Job description

Assistant Manager | Premium Serviced Offices | Excellent Benefits
Paddington, London

An award-winning flexible workspace provider is seeking a polished and proactive Assistant Manager to support the smooth running of a busy, high-end business centre in Paddington. This is a fantastic opportunity for someone with strong client-facing experience who thrives in a varied, people-focused role.

Working closely with the Centre Manager, you’ll play a key role in ensuring an exceptional client experience across reception, operations, events and day-to-day centre management.

Key Responsibilities

• Support the Centre Manager with daily operational and administrative tasks
• Oversee the centre in their absence
• Handle client billing, logging invoices and charges (Yardi experience beneficial)
• Manage meeting room bookings, catering requests and chargeable services
• Act as a polished, professional point of contact for all client enquiries
• Liaise with building management regarding access, contractors and permits
• Manage access passes, visitor registration and welcome packs
• Conduct client viewings to a high standard
• Ensure meeting rooms, offices and communal areas remain immaculate
• Process incoming/outgoing mail and provide reception cover when needed
• Assist with client events and ad-hoc administrative support

About You

• Minimum 3 years’ customer-facing experience
• Highly organised with excellent communication skills (phone & face-to-face)
• Confident working independently and as part of a small team
• Proficient in Word and Outlook
• Professional, warm and committed to delivering first-class service
• Experience in serviced offices or hospitality desirable but not essential

Benefits Include

• 20 days holiday + bank holidays, birthday day off and holiday buy/sell scheme
• Healthcare, dental, life assurance, pension, season ticket loan
• Gym access, cycle to work scheme and wellbeing incentivesPaid charity days, quarterly socials, and long-service rewards

This is an excellent opportunity to join a supportive team where growth, training and career development are actively encouraged.