Assistant Manager

FOOT LOCKER; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global athletic retailer in Glasgow is seeking a Customer Experience Leader who will coach and motivate the team to excel in sales and customer service. Key responsibilities include overseeing store operations, training staff, and ensuring an exceptional customer experience. The ideal candidate will have demonstrated leadership skills and experience in a retail environment. This role offers benefits such as holidays, employee discounts, and development opportunities.

Benefits

28 days holiday plus an extra day for the first 5 years

30–50% associate discount

Employee Assistance Program

WellHub App for wellbeing

Company Sick Pay scheme

Development Opportunities

Qualifications

• At least 1 year of experience in a customer-facing sales setting.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Coaching and motivating your team to drive sales.
• Ensuring high levels of customer satisfaction.
• Maintaining awareness of product knowledge and current trends.

Skills

Leadership ability

Customer engagement

Sales motivation

Problem analysis

Financial analysis

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience. You’re now ready to lead the team in all aspects of the Customer Experience, including store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results through enthusiasm for interacting with customers and athletic products
• Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Coaching and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable about all products offered and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Acting as a partner between customers, sales associates, and store leadership
• Learning and sharing expertise about products and trends to meet customer needs
• Maintaining awareness of all product knowledge and current or upcoming product/trends
• Contributing to a positive and inclusive work environment

Benefits

• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30–50%
• Hapi App – offering discounts & prize draws
• Employee Assistance Program – Retail Trust
• WellHub App: Employee wellbeing, discounted gym rates, health apps
• Company Sick Pay scheme
• Head Office Internships
• Striker Ambassador Programme
• Development Opportunities

Address

Glasgow Fort, Un11b

Glasgow

G34--9DL