Assistant Manager

Lounge Underwear Ltd.; Faversham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A thriving hospitality brand in Faversham is seeking an experienced Assistant Manager to support the General Manager in delivering exceptional service and maintaining high operational standards. You will oversee team engagement, drive sales, and ensure every customer leaves happy. Ideal candidates will have a solid background in the hospitality sector, be passionate about people management, and excel in high-pressure environments.

Benefits

Overtime pay for additional hours worked

50% off food and drinks from day one

28 days holiday pro rata

Enhanced maternity and paternity pay

Company pension scheme

Achievable bonuses

Tips shared equally across the team

Qualifications

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in hospitality.
• Background in bar environments with fresh food and drink preparation.
• Strong knowledge of best practices in hospitality operations.

Responsibilities

• Support General Manager in daily Lounge operations.
• Drive sales and maintain high standards in service.
• Engage with team members to boost morale and performance.

Skills

People management

Sales building

Communication skills

Attention to detail

Self-motivation

Job description

Overview

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant! It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.

Responsibilities

• You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

Benefits

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!