Assistant Manager

The Body Shop; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A renowned beauty retailer in the United Kingdom is seeking an Assistant Store Manager to support the Store Manager in driving retail excellence and achieving sales goals. The role involves coaching a customer-focused team, overseeing store operations, and managing performance targets. Ideal candidates should have a background in customer service and beauty, with strong leadership abilities. The position requires flexibility in working hours, including holidays and weekends.

Qualifications

• Experience in customer service and beauty environments with sales targets.
• Knowledge of shop operation processes.
• Ability to drive sales by leading a team.

Responsibilities

• Coach the team for exceptional customer service.
• Oversee operations and commercial practices.
• Help meet sales and performance targets.

Skills

Customer service

Sales

Team leadership

Problem-solving

Communication

Retail operations

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976 she had a vision. Business as a force for good thats us. Over 40 years later were proud to be pioneering cruelty‑free beauty every step of the way. Were the original ethical beauty brand. Weve got a thing for empowering people and enriching our planet. Were all about keeping it real in every way possible. Our activist roots remain a huge part of everything we do from our iconic window posters to our vegetarian products to our infamous campaigns. Were never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic social and environmental impact. were fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us and we need someone whos not afraid to mix things up.

Your role in a nutshell

With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

More about the role

Customer Experience - As an Assistant Store Manager you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store both front and back of house whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.

Delivery - Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the the ever changing world of retail we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales / performance targets. Were looking for individuals with strong relationship skills who are confident with coordinating between customers the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market our competitors and have passion and love for our products!

Teamwork and People Management - Our people are at the heart of everything we do. Our Assistant Store Managers should be team players able to assist the Store Manager and be quick to resolve issues. Were are looking for flexible and responsible role models who are capable of attracting retaining and growing people who reflect the brand.

What we look for

• Experience working withina customer service and / or beauty environment with both sales and service targets
• Working knowledge of shop operation processes
• Demonstrated success in driving sales by leading and motivating a team
• The ability tosolve problems in a timely manner
• Work flexible hours including holidays nights and weekends to meet the needs of the business
• Good IT Skills
• Ability to demonstrate outstanding communication and operational skills
• Flexibility to work across Sunday to Saturday is required.

Talent Drivers

Collaborative Skills

Commerciality

Leadership

Personal Conduct

Purpose

Required Experience : Manager

Key Skills

Restaurant Experience,Fashion Retail,Hospitality Experience,Assistant Manager Experience,Basic Math,Management Experience,Math,Business Management,Leadership Experience,Supervising Experience,Restaurant Management,Retail Management

Employment Type

Full-Time

Experience

years

Vacancy

1