Assistant Manager

Hope House Children's Hospices; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization in Chester is seeking a part-time Assistant Shop Manager to help deliver its mission. The role involves managing staff, ensuring stock efficiency, and providing excellent customer service. Ideal for someone with retail and supervisory experience, this opportunity offers a competitive salary and generous benefits including annual leave and pension scheme.

Benefits

Generous annual leave entitlement

Pension scheme

Cycle to Work Scheme

Wellbeing services

Flexible working arrangements

Development opportunities

Qualifications

• Must have previous management or supervisory experience in retail.
• Ability to provide excellent customer service and meet sales targets.
• Confident and first-class organizational skills are essential.

Responsibilities

• Support Manager in leading the shop and managing staff.
• Maintain efficient stock processing systems.
• Ensure accurate inventory and compliance with company policies.

Skills

Retail experience

Management or supervisory experience

Customer service

Organizational skills

Job description

Are you looking for your next opportunity as an Assistant Shop Manager? Then look no further, come and join us at Hope House Children’s Hospices by playing a vital role in delivering ‘Our Mission’ helping every child with a life‑threatening condition live their best life.

Hope House Children’s Hospices have an opportunity for a Part‑time Assistant Shop Manager to join our team based in Chester. You will join us on a permanent basis, working Part‑time 15 hours per week. A standard working week includes a Saturday or Sunday and either one full weekday or two weekday half‑days. In return, our Assistant Shop Manager will receive a competitive rate of £9,908 per annum (Pro Rata).

Hope House Children’s Hospices is a charity that gives every local child with a life‑threatening condition and their family access to professional care and improves their quality of life from the point of diagnosis.

Here at Hope House Children’s Hospices, we are on an exciting journey to increase our annual contribution from our retail business by £300,000 to £1,000,000 a year by 2025, enabling us to reach every child and family who need us.

About the Part‑time Assistant Shop Manager role

Hope House has a unique opportunity available for an Assistant Shop Manager to join the team in our Chester shop.

Our Assistant Shop Manager will need to be a confident, first‑class organiser with retail experience and previous management or supervisory experience.

You will be responsible for providing excellent customer service and meeting sales targets, executing sales floor displays to a high standard and generating and preparing stock for the shop.

Responsibilities

• Support the Manager in the leadership of the shop, managing staff and volunteers to meet commercial targets;
• Maintain relationships internally and externally for the purposes of stock generation;
• Maintain efficient stock processing systems, ensuring that stock levels are sufficient and fluid;
• Ensure new goods are receipted, located, stored and transferred correctly and that inventory is accurate;
• Ensure Gift Aid is captured at every opportunity to optimise revenue from donations;
• Work with the Cyber till EPOS system and observe all cash handling and recording procedures, daily banking, weekly return forms and other recording which may be required from time to time, ensuring compliance is met in terms of the company’s policies & procedures and health and safety regulations throughout the store;

What we offer

In return for your commitment, we offer a great reward package, which includes:

• Generous annual leave entitlement, starting at 34 days per annum (FTE) with service increments
• Organisational pension scheme
• Blue Light Card and Staff rewards programme
• Cycle to Work Scheme
• Wellbeing services which includes staff counselling
• Flexible working arrangements
• Great development opportunities

Closing date: 22nd December 2025

Interview date: 6th January 2026

If you think you have what it takes to be our Assistant Shop Manager then please click ‘apply’ now! We are welcoming informal discussions with our Area Manager, Mark Hunt‑Gittins. Contact us on 07791 838790 or the HR department on 01691 679679. We would love to hear from you!

The successful applicant will be subject to a standard disclosure from the Disclosure & Barring Service (paid for by Hope House).

Hope House and Ty Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.