Assistant Manager

Halfords; Cootham; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading automotive service provider in Cootham is seeking an Assistant Manager to join their team. You will manage customer experiences, work hands-on in the workshop, and assist in driving business performance. This role offers a competitive salary, performance bonuses, and excellent career progression opportunities. If you are passionate about customer service and automotive services, apply today!

Benefits

Annual salary up to £33,100

Average bonus of £7,100

5.6 weeks annual leave

Discounts on garage bills and retail products

Health Cash Plan

Pension Scheme and Life Assurance

Qualifications

• Previous experience as a mechanic is essential.
• Ability to deliver effective management and customer satisfaction.
• IT proficient and willing to learn in-house systems.

Responsibilities

• Deliver high customer satisfaction through management.
• Provide coaching/training in real-time to colleagues.
• Ensure compliance with Health and Safety standards.
• Work in the workshop alongside technicians.

Skills

Customer satisfaction management

Coaching and training

Compliance in Health and Safety

Excellent communication

IT proficiency

Hands-on mechanic experience

Job description

Overview

Ready for the next step in management with the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!. As an Assistant Manager, you\'ll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands-on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

Responsibilities

• Experience / Ability to deliver high customer satisfaction and experience through effective management
• Experience / Ability to deliver coaching/training in the moment to colleagues
• Experience of meeting compliance standards across Health and Safety
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• A current valid driving licence
• Hands-on experience as a mechanic and time division between workshop and management tasks

About the Role and Opportunities

We\'re in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We\'re the UK\'s leading retailer of motoring and cycling products and services, and the UK\'s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don\'t delay apply today!

Benefits & Compensation

• Maximum amount £33,100 per annum
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme - T&C\'s Apply
• 5.6 weeks\' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.