Assistant Manager

DUNE GROUP LIMITED; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading footwear retailer in the UK is seeking a passionate Assistant Manager to inspire and lead teams in delivering exceptional customer service. You will work closely with the Store Manager to drive store success while enjoying a vibrant work culture. The role offers competitive benefits, including a 60% employee discount, a bonus scheme, and a range of development opportunities. If you have leadership experience and a passion for retail, this could be the perfect role for you!

Benefits

60% employee discount on Dune products

33 days holiday

Company pension scheme

Flexible working options

Life assurance for all team members

Cycle2work scheme

Qualifications

• Experience in a leadership role where you have inspired and motivated a team.
• Proven ability to drive and deliver on KPIs.
• Excellent attention to detail to ensure store standards.

Responsibilities

• Inspire teams to deliver excellent customer service and store experience.
• Support the Store Manager and lead the sales teams.
• Implement store processes while looking for improvements.

Skills

Leadership experience

Enthusiasm

Customer service orientation

Attention to detail

Ability to drive KPI results

Process improvement experience

Job description

You’ll join our vibrant team in Stratford where you will play an integral role at the heart of our business. You’ll inspire our teams to deliver the Dune experience and exceed our customers’ expectations in service and in‑store experience. Our Assistant Managers offer fantastic support to the Store Manager and our sales teams. You’ll enjoy making sure that customer service is a priority, that our teams are happy and motivated whilst driving the success of your store. This success of course will all be done whilst having fun working with fabulous teams and beautiful product! We want you to love what you do as much as we do.

We would love you to have:

• Leadership experience where you have inspired and motivated a team
• Confidence, enthusiasm, and positivity
• Passion for supporting your team in their development, whilst leading them to deliver excellent customer service
• Proven ability to drive and deliver KPI’s to achieve successful results
• Excellent attention to detail, enabling our stores to stay flawless
• Experience in implementing store processes whilst looking for ways to improve them
• Making shoes, quality ones, is not an easy task. They are a complex product that require over 120 processes to put together. We know how to blend fashion seamlessly with fit and quality to create that unique feeling you get when slipping on the perfect pair. Our products are fashion focused yet comfortable, flattering yet fit beautifully, of superior quality yet affordable.
• Friendly and open culture with plenty of opportunity for development
• We recognise retailing as an art and offer bespoke professional apprenticeship programmes
• A competitive bonus scheme which rewards the teams’ sales efforts
• Uniform Allowance – you’ll receive a seasonal allowance to showcase our latest product whilst working in store
• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK who provide invaluable support for mental wellbeing
• 60% employee discount on Dune products – what’s not to love!
• 33 days holiday (inclusive of bank holidays – pro rata if part time)
• Company pension scheme
• We’re happy to talk flexible working & understand the importance of work‑life balance
• Life assurance for all team members
• Cycle2work
• We look after our people – employee awards where we celebrate success and reward commitment
• Team incentives and socials – we like to have fun!
• Company growth and opportunity; Dune is opening new stores and channels and evolving all the time, we encourage and support our team members to enable continuous professional career development and provide opportunity for progression
• Open‑minded company, welcoming thoughts and ideas to be shared
• Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development, offer free counselling, legal advice and financial guidance
• Our own Wellbeing Allies – there to talk when you need them.