Assistant Manager

Halfords; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A national mobile service provider is seeking a Mobile Expert Assistant Manager in London to deliver exceptional customer service in mobile tyre fitting. The ideal candidate will have supervisory experience, strong communication skills, and a full driving license. With a focus on team support and operational efficiency, this role offers significant opportunities for career development and industry-leading training.

Benefits

25% store discount

Up to 50% off garage bills

Health and wellness programme

Life assurance

Cycle to Work scheme

Qualifications

• Experience in a supervisory or senior role in a customer-focused environment.
• Computer literate with clear communication skills.
• Ability to identify and address team training needs.
• Full driving license with no more than 6 points for at least 12 months.

Responsibilities

• Assist in delivering a first-class customer experience in mobile tyre fitting.
• Support a team of Tyre Fitters and Technicians.
• Ensure hub operations run smoothly in the absence of the Hub Manager.
• Mentor team members and maintain high service quality.

Skills

Supervisory experience

Computer literacy

Team development

Customer service experience

Driving license compliance

Job description

A Halfords Mobile Expert Assistant Manager is a real team player. Technically skilled and focused on delivering a first‑class customer experience, you’ll already have experience as an Assistant Manager, Workshop Controller or Senior Vehicle Technician. Join us and help deliver an expert mobile tyre fitting service to our customers at home, work or elsewhere, operating from our Hub. Your skilled support to our team of Tyre Fitters and Technicians will give you the chance to use your technical ability, and you’ll also spend time with our customers, delivering a great customer‑first experience face to face. Reporting to the Hub Manager you’ll ensure hub vehicles and team members are on the road promptly, take responsibility for goods in, as well as opening and closing the Hub in the absence of the Hub Manager. Acting as a mentor to the existing technician team, supporting the delivery of a high quality and cost‑effective service, you’ll follow processes and procedures, whilst adhering to the legal framework and health and safety requirements. A positive and effective ambassador of the company, you’ll take a keen and supportive interest in your team. Join us and enjoy working with a national chain offering industry‑leading recognised training linked to your skills and experience.

Qualifications

• Have experience of working within a Supervisory or Senior role.
• Be computer literate and able to communicate clearly both verbally and in writing.
• Be capable of identifying training needs and developing team members.
• Have experience of working in a customer focused environment.
• Have a full driving licence with no more than 6 points held for a minimum of 12 months.
• Be available to work 5 days per week on a rota basis.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

Benefits

• Store discount, with 25% off most products across Halfords and Tredz.
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre.
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
• Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced.
• Life assurance.
• Uniform.
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
• Cycle to Work scheme.
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy‑day fund for the future.
• Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well‑being services.

We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.