Assistant Manager

Claibon Recruitment; City Of London; On-site; GBP 32,000 - 39,000; Full time

Job summary

A prestigious real estate firm is seeking an experienced Assistant Manager for a night-based role in a new residential development. Responsibilities include leading the Concierge team, ensuring excellent service, and supporting recruitment and training. Candidates should have supervisory experience in a high-end environment and strong organizational and communication skills. The position offers a salary of £38,480 plus benefits.

Benefits

Amazing benefits

Qualifications

• Willingness to obtain TPI qualification within the first year.
• Previous supervisory or managerial experience in a high-end residential environment.
• Flexible, hands-on, and innovative approach.
• Good understanding of Health and Safety processes.

Responsibilities

• Ensure excellent concierge services are provided.
• Build relationships with residents, guests, and colleagues.
• Support recruitment, onboarding, and training of team members.
• Provide feedback on team performance and assist with reviews.

Skills

Leadership qualities

Interpersonal skills

Communication skills

Organizational skills

Education

Relevant TPI qualification

Tools

Building management systems

Job description

Assistant Manager

4 on 4 off, 7pm - 7am

London SE1

£38,480 + amazing benefits

About the Role

Prestigious brand-new residential development near Waterloo is seeking an experienced front of house Assistant Manager with excellent proven experience. This is a night-based, floating role, providing leadership support to the Concierge team, covering the front desk when needed, and stepping in for the Manager during their absence.

Responsibilities

• Ensuring the provision of excellent concierge services at the development
• Building strong working relationships with residents, guests, external contractors and colleagues
• Supporting the recruitment, onboarding, and training of Concierge team members
• Providing regular feedback on team performance and assisting the Manager with probation reviews and appraisals
• Holding regular catch‑ups with night team members and the Manager
• Assisting with rota planning for the team

Qualifications

• Relevant TPI qualification, or willingness to obtain it within the first year of employment
• Previous supervisory or managerial experience in a high‑end residential environment
• Flexible, hands‑on, and innovative approach
• Strong leadership qualities
• Familiarity with building management systems
• Willingness to work flexible hours, including both day and night shifts as needed
• Ability to interpret and understand complex legal documents such as leases
• Good understanding of Health and Safety processes

You must have impeccable organisational, interpersonal, and communication skills.