Assistant Manager

popina trade ltd; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic hospitality group in London is seeking an Assistant Manager to oversee daily operations and lead the team. The ideal candidate will be passionate about hospitality and have experience in customer service. This position offers a competitive starting salary of £14.50/hour, with potential increases based on performance. Join a fun and creative environment and make a difference in guest experiences.

Benefits

Performance-based pay increase

Team-focused environment

Cash tips

Qualifications

• Experience in hospitality management required.
• Advanced level of English required.
• Positive attitude and team player.

Responsibilities

• Assist General Manager with daily operations.
• Lead and motivate front of house and back of house staff.
• Ensure high standards of customer service.
• Maintain a hands-on presence during busy shifts.
• Implement training and service standards.

Skills

Customer service orientation

Leadership

Communication skills

Creativity in problem-solving

Team motivation

Flexibility under pressure

Job description

Are you passionate about hospitality, bringing positive energy, and driven to deliver exceptional guest experiences? Popina Eatery and Popina Cafe is looking for a dynamic Assistant Manager for both sites to support our General Manager in overseeing the smooth day‑to‑day operations of both the floor and kitchen teams.

Responsibilities

• Assist the General Manager in all aspects of daily operations
• Lead, support, and motivate FOH and BOH team members
• Ensure high standards of customer service and operational excellence
• Maintain a hands‑on presence on the floor—leading by example during busy shifts
• Implement service standards, staff training, and team development
• Problem‑solve with creativity and a customer‑first mindset
• Go the extra mile to deliver memorable experiences to every guest

Who You Are

• Friendly, service‑oriented, and confident in handling customer interactions
• A natural leader with strong communication skills
• Positive, proactive, and great at energizing a team
• Flexible and calm under pressure in a fast‑paced environment
• Passionate about food, hospitality, and creating a welcoming atmosphere

What We Offer

• Starting pay: £14.50/hour (after 6‑month probation)
• Performance‑based increase up to £16.00/hour
• A fun, creative, and team‑focused environment
• Opportunities to grow with an ambitious and independent restaurant

Qualifications

Experience: Required

Languages: English – Advanced

Employment: Full‑time

Salary: £14 – £15 hourly

Benefits: Cash Tips

Starting time: Immediate start!