Assistant Manager

Buzz Bingo; City of Edinburgh; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading bingo entertainment company is seeking an Assistant Manager for their Edinburgh location. This full-time role entails overseeing customer service delivery and managing team operations. The ideal candidate will have experience in a customer service leadership role, a strong focus on quality, and the ability to motivate a team. Benefits include flexible hours, comprehensive training, and staff discounts. If you're passionate about providing exceptional service and have leadership experience, we want to hear from you.

Benefits

Mental wellbeing apps

Employee recognition scheme

Access to online learning

5 weeks annual leave

Staff discount on services

Pension scheme

Life assurance

Qualifications

• Experience managing a team in a customer service role.
• Proven focus on customer service standards.
• Self-aware and open to feedback.

Responsibilities

• Assist in ensuring exceptional customer experience.
• Take overall responsibility in the absence of General Manager.
• Ensure compliance with operating manuals and standards.
• Coach team members to enhance service.

Skills

Customer service leadership

Team management

Attention to detail

Business awareness

Job description

We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Meadowbank. This role is working full time 40 hours over the 7 days a week you must be fully flexible to work during all opening hours, paying up to £30,500 depending on experience.Please note you may be asked to cover other clubs in the region at short notice.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As Assistant Manager also known as our Club Operations Manager, you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to :

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Assist the General / Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
• Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
• Make sure all departments are operating in strict accordance with Buzz Bingo's Operating Manuals, standards and procedures
• Seek opportunities to recognise and appreciate those that go the extra mile
• Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
• Direct, delegate, coach, and support team members to ensure activities are coordinated to achieve results and support the consistent delivery of the Buzz Bingo brand
• Make sure the Buzz Bingo brand is represented throughout the Club as specified by communications and brand compliance instructions
• Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery
• Deliver an exceptional food and beverage offering, where the quality and service is outstanding
• Providing performance expectations through regular feedback for members of the team
• Complete all departmental audits as required by the business
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
• Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
• Evidence of setting an example for customer service and interaction 'on the floor'
• A relentless focus upon customer service standards with strong attention to detail
• Self-aware and welcomes constructive feedback
• Committed to your own and other's development
• You can demonstrate effective performance management ability
• You have evidence of being able to manage and drive new initiatives through others
• Evidence of leading, and coaching a team to deliver exceptional customer service
• You can demonstrate effective performance management ability

Applicants must be 18+