Assistant Manager

Space Nk; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent beauty retailer in the UK is looking for a team leader to ensure exceptional customer service and exceed sales targets. The successful candidate will be responsible for training staff, managing payroll effectively, and creating an inclusive and motivating environment. Strong communication and organizational skills are essential, along with the ability to analyze performance metrics. Join a company committed to outstanding customer experiences and a thriving team culture.

Qualifications

• Strong prioritising and organisational skills are essential for this role.
• Ability to confidently analyse business reports to drive opportunities.
• Values honesty and integrity in working relationships.

Responsibilities

• Ensure consistent product training and knowledge for unbiased customer advice.
• Exceeding sales targets and assisting in managing payroll spend.
• Creating an inclusive environment for employees to thrive.

Skills

Strong communication skills

Organizational skills

Ability to lead and motivate a team

Analytical skills

Job description

• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Assisting the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Confidently analysing all available business reports to review weekly, monthly and yearly
• Assisting the Store Manager by supporting recruitment and retaining diverse teams that supports our 'customer first' experience
• Creating an inclusive, welcoming, and approachable environment for employees to thrive in
• Confidently delivering feedback and managing performance in line with Company processes
• Leading, motivating, and inspiring the team - be a role model!
  Able to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Able to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships
• As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
• Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.