Assistant Manager

Mosaic Pub & Dining; Camden Town; On-site; GBP 28,000 - 35,000; Full time

Job summary

A local pub and restaurant in Camden Town is seeking an Assistant Manager to oversee daily operations and enhance customer satisfaction. Responsibilities include team leadership, quality assurance, and financial oversight. The ideal candidate has managerial experience in hospitality, exceptional leadership skills, and a passion for excellent service. This role offers a 48-hour contract, a bonus scheme, and discounts across venues.

Benefits

Discretionary bonus scheme

Annual team party

48-hour contract with work/life balance

50% off food

20% off drink

Pension and team meals

Great progression opportunities

Qualifications

• Proven experience in a managerial role within a pub or restaurant.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and problem-solving abilities.
• Knowledge of health, safety, and food hygiene standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• A passion for delivering outstanding customer service and a positive guest experience.

Responsibilities

• Assist the AGM in all daily operations, including opening/closing procedures.
• Lead, train, and motivate team members to deliver exceptional service.
• Ensure an outstanding customer experience, proactively addressing issues.
• Uphold high standards in food, drink, and service quality.
• Ensure health, safety, and licensing regulations are adhered to.
• Assist in managing budgets and monitoring expenses.

Skills

Leadership

Interpersonal skills

Communication

Problem-solving

Customer service

Job description

As the Assistant Manager, you'll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the Chef Patron and Assistant General Manager, you'll help oversee all aspects of our pub and dining room, from ensuring high-quality service to supporting team development. You'll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.

Responsibilities

• Operational Support: Assist the AGM in all daily operations, including opening/closing procedures, cash handling, and inventory management.
• Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
• Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
• Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
• Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
• Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.

Qualifications

• Proven experience in a managerial role within a pub or restaurant.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and problem-solving abilities.
• Knowledge of health, safety, and food hygiene standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• A passion for delivering outstanding customer service and a positive guest experience.

Benefits

• A discretionary bonus scheme paid out weekly based on the site KPI's.
• Our annual team party.
• 48 hour contract and a commitment for a good work/life balance.
• 50% off food and 20% off drink in all our venues.
• Pension and team meals.
• Great progression opportunities within the company.

If you're passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, we'd love to hear from you!