Assistant Manager

Trading Post Coffee Roasters; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known coffee establishment in Brighton is seeking an Assistant General Manager to lead daily operations and foster a positive team environment. This role requires a passionate leader to drive exceptional customer service and sales growth while supporting team members' development. The ideal candidate will embody hospitality and coffee culture and is expected to motivate others while ensuring the venue runs smoothly. Interested applicants must submit their CV along with their application.

Benefits

Performance Related Bonus Scheme

50% employee discount on food and coffee

Free food and drink while working

Access to mental health advice

Company pension scheme

Qualifications

• Experience in a hospitality or customer service role.
• The ability to lead and develop a team.
• Strong communication skills and a passion for coffee culture.

Responsibilities

• Oversee the daily operations of the venue.
• Lead and motivate team members to deliver excellent service.
• Support recruitment and training of new staff.

Skills

Leadership

Excellent communication skills

Customer service

Team motivation

Job description

Why join us?

• Performance Related Bonus Scheme
• No late evening shifts
• Free food and drink whilst working
• Company-wide employee discount of 50% on food and coffee
• Retail discount on our in-house coffee blends and single origins
• Employee discount at all Beachfront Leisure venues
• Free access to mental health advice
• Free access to financial advice
• Employee progression plans
• Company pension scheme

We are looking for an Assistant General Manager who embodies hospitality and coffee culture. Someone who is passionate about progressing their career and joining us on our coffee journey. As the Assistant General Manager, you will be emitting your site personality and passion through your team to deliver an unforgettable guest experience every time. You will drive sales and grow brand awareness. In return we will invest time and energy towards helping you push your career to the next stages.

Our Assistant General Managers demonstrate a 'we're all in this together' attitude and confidence in leading the team with passion and energy. You will be responsible for assisting the General Manager in the operation and performance of your venue and must drive hospitality and sales whilst engaging your team to be passionate.

What You Can Expect Your Responsibilities To Be

• The day-to-day running of a high-volume and fast-paced venue
• Lead your team to achieve excellent customer service
• Support in the development of all team members, identify learning needs, and deliver training where required
• Support in the recruitment and onboarding of new team members into your venue
• Motivate all team members to deliver their best selves at all times
• Assist the management team in exceeding targets and driving sales
• Display a smart and professional appearance, always striving to represent Trading Post Coffee Roasters in a positive way

The Skills We Are Looking For

• A true leader with a big personality that embodies what great hospitality looks like and with a were all in this together attitude
• The drive for continuous development and improvement
• Determination to set and achieve goals
• Ability to prioritise workload, both personal and that of the team
• Excellent communication skills to enable effective dialogue with team members and guests
• You embrace individuality and care for others, your venue, and the environment

If this sounds like you then we'd love to hear from you. Please submit a copy of your CV alongside your application.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position.

Trading Post Coffee Roasters is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.