Assistant Manager

Trading Post - Brighton (Western Road); Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading coffee retail company in Brighton is seeking an experienced Assistant General Manager to oversee the daily operations of a busy venue. The role involves leading a passionate team to achieve excellent customer service, driving sales, and ensuring a positive atmosphere. Ideal candidates will embody strong leadership qualities and a commitment to staff development while maintaining a high standard of professionalism. Join us for a career that offers growth and a chance to make an impact on our coffee journey.

Benefits

Performance Related Bonus Scheme

Free food and drink whilst working

Company-wide employee discount of 50% on food and coffee

Employee progression plans

Company pension scheme

Qualifications

• A true leader with a big personality that embodies what great hospitality looks like.
• Determination to set and achieve goals.
• The drive for continuous development and improvement.

Responsibilities

• The day-to-day running of a high-volume and fast-paced venue.
• Lead your team to achieve excellent customer service.
• Support in the development of all team members and deliver training.
• Assist the management team in exceeding targets and driving sales.

Skills

Leadership

Customer service

Team motivation

Sales drive

Job description

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Why join us?

• Performance Related Bonus Scheme
• No late evening shifts
• Free food and drink whilst working
• Company-wide employee discount of 50% on food and coffee
• Retail discount on our in-house coffee blends and single origins
• Employee discount at all Beachfront Leisure venues
• Free access to mental health advice
• Free access to financial advice
• Employee progression plans
• Company pension scheme

We are looking for an Assistant General Manager who embodies hospitality and coffee culture. Someone who is passionate about progressing their career and joining us on our coffee journey. As the Assistant General Manager, you will be emitting your site personality and passion through your team to deliver an unforgettable guest experience every time. You will drive sales and grow brand awareness. In return we will invest time and energy towards helping you push your career to the next stages.

Our Assistant General Managers demonstrate a 'we're all in this together' attitude and confidence in leading the team with passion and energy. You will be responsible for assisting the General Manager in the operation and performance of your venue and must drive hospitality and sales whilst engaging your team to be passionate.

What You Can Expect Your Responsibilities to Be

• The day-to-day running of a high-volume and fast-paced venue
• Lead your team to achieve excellent customer service
• Support in the development of all team members, identify learning needs, and deliver training where required
• Support in the recruitment and onboarding of new team members into your venue
• Motivate all team members to deliver their best selves at all times
• Assist the management team in exceeding targets and driving sales
• Display a smart and professional appearance, always striving to represent Trading Post Coffee Roasters in a positive way

The Skills We are Looking For

• A true leader with a big personality that embodies what great hospitality looks like and with a “we’re all in this together attitude”
• The drive for continuous development and improvement
• Determination to set and achieve goals