Assistant Manager

Avery Healthcare Group; Braintree; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retirement services provider in the UK is seeking an Assistant Manager to deliver service excellence and lead a dedicated team. Ideal candidates should have at least 2 years' experience in hospitality and management, great communication skills, and the ability to thrive in a fast-paced environment. This role offers the chance to work in a vibrant, supportive setting that values teamwork and quality service.

Benefits

Career development opportunities

Access to leisure and retail discounts

Apprenticeship programs

Qualifications

• Minimum of 2 years relevant experience in hospitality and guest services.
• Experience at supervisor or management level.
• Ability to work under pressure.

Responsibilities

• Deliver service excellence in compliance with brand standards.
• Organise team efficiently to maximize performance.
• Maximise sales and marketing opportunities.
• Liaise with the Head chef and train team members.

Skills

Experience in hospitality and guest services

Supervisor or management experience

Strong organisational skills

Excellent communication skills

Job description

Package Description: Shift Details: Tuesday to Saturday, one week of early shifts (7:30-16:30) and one week of late shifts (12:30-21:30)

At The Hawthorns we believe in supporting those who support our residents; we recognise and celebrate our hard‑working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.

We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award‑winning team as Assistant Manager.

ABOUT THE ROLE

Your focus as Assistant Manager will be to deliver service excellence at all times in compliance with The Hawthorns’ brand standards and to encourage our team to deliver operational consistency throughout.

• Providing a warm welcome to every guest and visitor, to act as host and be the face of The Hawthorns.
• Organising your team efficiently ensuring that all roles are performed to their best abilities.
• Maximising sales and marketing opportunities.
• Liaising regularly with the Head chef and giving guidance and training to team members to ensure that the best possible service is given at every meal service.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

• Demonstrate a minimum of 2 years relevant experience in hospitality and guest services.
• Have experience at supervisor or management level.
• Have the ability to work under pressure and possess strong organisational skills.
• Have excellent communication skills.

ABOUT THE HAWTHORNS

The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by the business.
• Proof of eligibility to work in the UK.

This advert may be withdrawn before the advertised deadline, depending on the volume of applications received and business needs.