Assistant Manager

Hollywood Bowl Group; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment company in Basingstoke seeks an Assistant Manager to oversee daily operations, enhance customer experience, and support team development. The ideal candidate has management experience in leisure or hospitality and a passion for customer service. Benefits include performance bonuses, generous discounts, and opportunities for career advancement in a dynamic environment.

Benefits

Monthly bonus scheme

40-hour contract

50% off food while working

28 days holiday

Free games vouchers

Enhanced parental leave benefits

Qualifications

• Experience in the leisure, hospitality, or retail industry.
• Strong leadership skills.

Responsibilities

• Support daily operations and customer journey.
• Coach and mentor the team.
• Help achieve financial targets.
• Maintain high standards and service.

Skills

Management experience

Passion for customer service

Inspiring and developing teams

Willingness to work nights and weekends

Desire for success

Job description

Role Overview

When joining Hollywood Bowl Group as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area. Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey. The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front‑of‑house, to supporting the General Manager back‑of‑house in delivering on centre goals and financial targets. You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.

Are you a highly motivated, engaging manager?

Qualifications

• Management experience, ideally within the leisure, hospitality, or retail industry
• A passion for customer service
• Evidence of inspiring and developing large teams
• A willingness to work nights and weekends
• Desire for success

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

Benefits

• The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
• The opportunity to earn a centre outperformance bonus
• A 40‑hour contract, plus additional pay for any extra shifts you work
• 50% off food when you are working
• Optional pension plan
• 28 days holiday & additional days holiday with length of service
• Access to our in‑house Centre Manager in Training programme and apprenticeships
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• The opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits