Assistant Manager

Halfords; Ashington; On-site; GBP 31,000 - 40,000; Full time

Job summary

A leading automotive service provider in the UK is seeking an Assistant Manager to join their team at a new Fusion centre. This role involves hands-on management, supporting technicians, and focusing on customer satisfaction. Ideal candidates will have prior mechanical experience and strong communication skills. The position offers a competitive annual salary up to £31,997, uncapped bonuses, and numerous employee benefits including generous discounts, annual leave, and training opportunities.

Benefits

5.6 weeks’ annual leave

50% off garage bills

25% off Halfords products

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Experience delivering high customer satisfaction through effective management.
• Ability to coach and train colleagues in the moment.
• Excellent communication skills, verbally and in writing.

Responsibilities

• Assist the Centre Manager in driving profitability and customer satisfaction.
• Manage workshop activities and work alongside technicians.
• Support daily sales and customer service operations.

Skills

Customer satisfaction

Coaching and training

Health and Safety compliance

Excellent communication

IT proficiency

Valid driving licence

Job description

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success.

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands‑on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long‑term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!

• Maximum amount £31,997 per annum + bonus
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

• Experience / Ability to deliver high customer satisfaction and experience through effective management
• Experience / Ability to deliver coaching/training in the moment to colleagues
• Experience of meeting compliance standards across Health and Safety
• Excellent communication skills, verbally and written
• IT Proficient, with the willingness to learn in-house systems
• A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.