Assistant Maitre'D

Fairmont; Hamilton; Hybrid; GBP 53,000 - 75,000; Full time

Job summary

Hamilton Princess & Beach Club, Bermuda’s iconic luxury resort, is seeking a passionate supervisory leader for our Food & Beverage team. You will inspire and drive guest-focused service, manage staff rosters, budgets, and training, and contribute to menu and beverage program enhancements in a fast-paced, multi-cultural setting.

The role emphasizes strong leadership, exceptional service standards, and collaboration with departments to ensure memorable guest experiences.

Qualifications

• Undergraduate degree in F&B or Hotel Management preferred.
• 3 years’ supervisory experience in a luxury hotel or fine dining setting.
• Proven ability to lead and motivate teams and achieve guest satisfaction.
• Strong beverage knowledge and wine understanding are advantageous.
• Excellent communication and interpersonal skills; able to work in a multicultural environment.

Responsibilities

• Provide professional, engaging guest service while supporting colleagues.
• Lead and coach team members to achieve exceptional service and engagement results.
• Assist in promoting events to boost business volume and improve service.
• Oversee beverage program development, menus, and standards.
• Train staff on POS systems and ensure smooth shift operations and staffing.

Skills

Communication

Interpersonal skills

Leadership

Customer service

Education

Undergraduate Food & Beverage or Hotel Management degree

Job description

Company Description

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Job Description

Summary of Responsibilities

Reporting to the Maitre D, responsibilities and essential job functions include, but are not limited to the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement results
• Assist in the development and implementation of innovative promotional and sales events by constantly seeking out creative ways to improve service and increase business volume
• Assist with the development of menus, wine lists, specifications and standards for all beverage operations
• Facilitate Food and Beverage training as required and follow-up training programs to address any additional needs
• Train employees on all aspects of the POS system, including programming and maintenance
• Schedule and manage staff to support our service level commitments and labour cost goals and produce weekly payroll as required
• Assist with conducting shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding service
• Ensure that the overall cleanliness and safety of the outlet is maintained
• Assist in the preparation and execution of the annual restaurant budget, capital plan and strategic projects as required
• Develop and maintain close and effective working relationships with all supporting departments
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
• Participate in hotel committees
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications

• An undergraduate Food & Beverage or Hotel Management degree is preferred
• Three (3) years’ experience in a supervisory role within a luxury hotel or fine dining restaurant is required
• Must be a motivated leader with proven record of achieving high levels of guest and colleague satisfaction
• Previous training experience with new and developing teams a distinct advantage
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times in demanding and fast paced environment is required
• Display high initiative requiring minimum supervision and excellent organizational and administrative skillsStrong beverage knowledge, particularly of wines, is strongly preferred
• Excellent communication and interpersonal skills
• Knowledge of Silverware, Opera and Birchstreet is an asset
• Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required

Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment

Physical Aspects of Position (include but are not limited to):

• Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/Day.
• Bending/Reaching: 4-6 Hr/Day; Pushing/Pulling: 4-6 Hr/Day.
• Physical effort: Does not lift weight over 50lbs.
• Visual Effort: Medium.
• Environmental Stress: Busy Atmosphere.