Assistant Loss Prevention Manager (Devon/Cornwall)

The Range; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent retail company seeks an Assistant Loss Prevention Manager in Plymouth. Responsibilities include coaching colleagues, conducting store checks, managing a security team, and supporting theft investigations. Candidates should possess strong communication skills, initiative, and attention to detail. This full-time role requires flexibility in hours and a valid driving license, offering competitive benefits like a salary, discounts, and development opportunities.

Benefits

Competitive salary

Paid mileage and travel time

28 days holiday

Up to 25% staff discount

Up to 20% discount in cafés

SIA License Exempt

Free parking

Company pension

Progression and development opportunities

Qualifications

• Good interpersonal and communication skills.
• High degree of initiative.
• Strong written skills for actionable guidance.
• Ability to think clearly under pressure.
• Detail-oriented with good administration skills.

Responsibilities

• Coach and advise store colleagues to achieve stock loss targets.
• Travel to focus stores based on stock loss risk.
• Conduct LP Health Checks for process compliance.
• Provide data insight to store managers.
• Support theft incidents and investigations.

Skills

Interpersonal skills

Communication skills

Initiative

Administration skills

Attention to detail

Computer literate

Job description

Due to our continued ongoing success, we are seeking to appoint an Assistant Loss Prevention Manager who will cover the following stores in and around the area as well as further afield as needed to support the business.

Alphington, Bodmin, Derriford, Exmouth, Exeter Guildhall, Newton Abbot, Paignton, Penzance, Peverell, Plymouth, St Austell, Armada Centre, Tiverton, Torquay, Truro

Reporting to a Regional LP Manager, you will work collaboratively with retail Area Managers and Store Managers to help reduce stock loss and improve profitability. You will also support our retail colleagues with Loss Prevention training and awareness.

This role includes leading a team of covert and uniform security personnel within your area. You will deliver training and development of your security team and ensure they are effectively deployed to our high-risk stores to identify and apprehend offenders for theft, while always being professional when dealing with conflict.

Accountabilities

• Provide coaching, insight, and advice to store colleagues, store managers and Area Managers to support them in achieving stock loss targets.
• Travelling to and spending time in focus stores proportionate to the stock loss risk they represent.
• Conduct store LP Health Checks to support process compliance and improvements.
• Provide store managers and other partners with data insight to help them understand opportunities.
• Supporting Regional LP Managers, Area Managers and stores with theft incidents, major incidents and investigations as needed.
• Identifying, deterring, detaining, and dealing with shoplifting offenders in a safe and professional manner.
• Completing surveillance operations across the retail / distribution network.
• Performing recruitment, line management, training, and development responsibilities for Store Detectives and Uniform Officers within own area as well as supporting other areas as needed.
• Generate detailed incident reports and collate evidence to support criminal prosecutions.
• Building relationships with internal stakeholders and external agencies.
• Attending and supporting new store set-up and openings.

Knowledge and Competencies

To succeed in this role, you will be expected to:

• Have good interpersonal and communication skills. Communicate in such a way that key messages cannot be missed.
• Have a high degree of initiative.
• Understand when to consult, involve or direct others.
• Have high quality written skills to deliver actionable guidance and feedback.
• Think clearly and quickly about issues and identify critical information.
• Project confidence when faced with challenges.
• Pay attention to detail and have good administration skills.
• Work well under pressure to meet deadlines and to be able to deal with several tasks simultaneously by planning and organizing priorities.
• Computer literate.

Hours / Requirements

• Full time permanent contract, 44 hours per week.
• Must be fully flexible working 5 days out of 7 (early/late/weekend essential to the role).
• Full driving license with own reliable transport REQUIRED.

Benefits

• Competitive salary.
• Paid mileage and travel time.
• 28 days holidays (inclusive of public holidays).
• Up to 25% staff discount in all Range and wilko stores.
• Up to 20% discount from our instore cafés.
• SIA License Exempt.
• Free parking.
• Company pension.
• Progression and development opportunities.