Assistant Housing Manager

Housing 21; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading housing organization in the UK is seeking an Assistant Housing Manager to deliver high quality housing management services for residents in Extra Care schemes. The ideal candidate will support vulnerable individuals, ensure compliance with policies, and promote independence. This role offers various benefits including a pension scheme, holiday pay, and opportunities for professional development.

Benefits

Pension scheme

Holiday pay

Occupational Sick Pay

Health Cash Plan

Employee Assistance Programme

Qualifications

• Experience providing a professional service to older and/or vulnerable people.
• Capable of handling sensitive and confidential information.
• Good general education with GCSE in English and Maths.
• Substantial administrative experience required.
• Supervisory or housing management qualifications advantageous.

Responsibilities

• Provide a high quality housing management service to residents.
• Support residents and encourage their independence.
• Discharge landlord duties per Housing 21 policies.

Skills

Experience providing high quality service to older and/or vulnerable people

Dealing with sensitive and confidential information

Good general education

Substantial administrative experience

Supervisory or management qualifications

Education

GCSE passes in English and Maths

Job description

Hours

15 per week

About the role

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities? You’ll fit in well here.

We’re growing quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of Assistant Housing Manager is to ensure that all residents living on a Housing 21 Extra Care Court receive a high quality and responsive housing management service in a safe and secure environment, including providing support where necessary, and encouraging a sense of independence and choice.

The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures.

Responsibilities

• Provide a high quality housing management service to residents on a Housing 21 Extra Care Court.
• Support residents where necessary and encourage independence and choice.
• Discharge landlord duties in line with Housing 21 policies and procedures.

Qualifications

• Experience of providing a professional high quality service to older and/or vulnerable people.
• Experience of dealing with sensitive and confidential information.
• Good general standard of education with GCSE passes in English and Maths.
• Substantial administrative experience.
• Supervisory or management qualifications, or Housing Management qualifications, desired.

Benefits

• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop

If you require more information before applying for this role, please see the attached job profile.

Closing date for applications: 23 November 2025. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.