Assistant Head of Fundraising Operations

St Mungo's; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A charitable organization in the United Kingdom is seeking an Assistant Head for Fundraising Operations to oversee the fundraising operations team. This role will involve managing data processing, ensuring compliance, and implementing solutions to enhance fundraising efforts. Candidates should have a passion for tackling homelessness and improving operational practices within a fundraising context. This is a 2-month fixed-term contract until 30/11/2026.

Qualifications

• Experience of delivering improved processes within a fundraising team.
• Experience in applying regulations that support fundraising goals.
• A genuine interest in tackling homelessness and supporting impactful fundraising.

Responsibilities

• Oversee the fundraising operations team managing data and income processing.
• Lead in fundraising compliance and provide advice for fundraising activities.
• Identify and implement new solutions for data processing.
• Support the development of a high performing team.

Skills

Proactive problem-solving

Collaboration across teams

Regulatory compliance

Experience in fundraising

Job description

Are you a professional working in fundraising operations looking for your next challenge? We are looking for someone to join the St Mungo's Fundraising and Communications team as Assistant Head for Fundraising Operations for a 2 month fixed term contract until 30/11/2026, where you can play a vital role in supporting our mission to help people rebuild their lives and end homelessness for good. In the Assistant Head for Fundraising Operations role you will oversee our core fundraising support functions; working closely with colleagues across the directorate to ensure the smooth running of systems and processes that underpin fundraising activities, helping to maximise income and supporter satisfaction. This is an exciting time to join our team as we look to build our fundraising activity for long term growth. Reporting to the Director of Fundraising and Communications, your key responsibilities will include:

• Overseeing the fundraising operations team in managing fundraising data, income processing, compliance, and supporter care.
• Act as the lead for fundraising compliance, providing sign off and advice for fundraising activity.
• Identify and implement new technical solutions to support data processing and wider fundraising initiatives.
• Provide line management and leadership across your department, and support the development of a high performing team.

We are looking for someone who is proactive and motivated, driven to improve operational practices and processes. We encourage you to apply if you bring the below:

• You work well with others at all levels of an organisation, including providing supportive line management and advising colleagues as a subject matter expert.
• You can bring experience of delivering improved processes and ways of working within a fundraising team.
• You have practical experience of applying regulations and processes in a way that supports the delivery of impactful fundraising.
• You have a genuine interest and commitment to tackling homelessness and ending rough sleeping.