Assistant Guest Experience Manager

Parkdean Resorts; Mablethorpe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday park organization in the UK is looking for an Assistant Guest Experience Manager to join their reception team. This role focuses on enhancing guest experience through feedback, supporting team targets, and ensuring high service standards. Ideal candidates are people-oriented and passionate about creating memorable experiences. Competitive perks include discounts and a supportive work culture.

Benefits

50% discount for personal bookings

25% discount for friends and family

30% team member discount on food and drinks

Employee Assistance Programme

Access to discounts with various brands

Qualifications

• Must be a people person with a passion for guest experience.
• Ability to turn feedback into actionable improvements.
• Experience in supporting teams to exceed guest experience targets.

Responsibilities

• Champion the guest experience by implementing feedback.
• Support teams in achieving guest experience targets.
• Train and develop the experience team for exceptional service.
• Manage telecommunication during operational hours.
• Oversee compliance with gas and electrical testing.
• Collaborate with park teams to uphold service standards.

Job description

Job Description

Your career, your way. Join our fantastic reception team as Assistant Guest Experience Manager. Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.

So, why Parkdean Resorts? Well, besides the one‑of‑a‑kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 66 parks - as one of the best in the biz when it comes to apprenticeships, we've got your back when it comes to training!
• You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. Score awesome discounts!
• From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.
• We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business.
• We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing…

• Champion the guest experience by turning feedback into actions that improve service and performance.
• Support the team in meeting and exceeding guest experience targets.
• Help train and develop the experience team to deliver exceptional service.
• Manage telephones during operational hours to ensure seamless communication.
• Oversee gas and electrical testing to maintain compliance and safety.
• Work closely with park teams and central support to uphold high standards and deliver outstanding customer service.