Assistant General Manager | SEC
Levy
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Benefits offered by this job
Job summary
Levy UK & Ireland is recruiting an Assistant General Manager for the SEC to lead the catering operation, ensuring exceptional quality and service at Conferences, Exhibitions and bespoke events. You will work closely with the General Manager, clients and Levy teams to drive commercial performance, guest experience and continuous improvement across all venues.
The role combines operational ownership with financial responsibility, requiring strong leadership, stakeholder engagement and a passion
Qualifications
- Experience leading hospitality or catering operations at large venues.
- Strong people management and development skills.
- Proven ability to drive guest satisfaction and service standards.
Responsibilities
- Take senior operational ownership for day-to-day delivery across conferences, exhibitions and banqueting.
- Coordinate kitchen, back-of-house and front-of-house teams to ensure high-quality service.
- Drive a guest-focused culture with strong hospitality standards and client understanding.
- Monitor performance, staffing, and service standards; act on gaps.
- Collaborate with suppliers to underpin quality and cost-effective margins.
- Maintain Levy brand standards across all operation areas.
- Lead regular communications with clients and Heads of Department.
Skills
Job description
Excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
The Assistant General Manager is a pivotal senior leadership role, supporting the General Manager with the commercial performance and day-to-day delivery of the catering operation at the Scottish Event Campus (SEC).
Excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
The Assistant General Manager is a pivotal senior leadership role, supporting the General Manager with the commercial performance and day-to-day delivery of the catering operation at the Scottish Event Campus (SEC).
The role combines operational ownership and financial responsibility within delegated areas with the wider venue leadership, client partnership, people and commercial responsibilities. The Assistant General Manager will help ensure that all catering services – from large-scale conferences and exhibitions to bespoke VIP events – are delivered to consistently high standards.
Working closely with the General Manager, client representatives, Levy stakeholders and Heads of Department, the role will drive operational excellence, develop people, improve the guest experience, identify commercial opportunities and support the continued development and improvement of the food and drink offer.
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
- Take senior operational ownership for the day-to-day delivery of consistent and exceptional product quality and service standards across conferences, exhibitions, banqueting and other event styles.
- Ensure seamless coordination between kitchen, back-of-house and front-of-house teams and maintain consistently high standards of food quality, presentation and service.
- Drive a guest-focused culture through visible leadership, strong hospitality standards and a clear understanding of client and customer needs.
- Regularly monitor operational performance, staffing, presentation, quality and service standards across departments, taking action where standards are not achieved.
- Work with Compass procurement, third-party suppliers and contractors to underpin product quality, effective service delivery and cost-effective margins.
- Maintain strong brand standards across all areas of the operation and ensure consistent Levy signature culture.
- Use structured, regular communication and meetings with client representatives, Team Managers and Heads of Department to maintain clarity of expectations and delivery.
- Build and maintain strong relationships with clients, event organisers and venue stakeholders to understand requirements, preferences and wider priorities.
- Collaborate with clients, sales and events teams to plan and execute successful events, meetings and functions.
- Represent Levy UK&I at SEC and Levy in client meetings and high-profile engagements.
- Proactively manage expectations, address concerns and resolve issues to ensure satisfaction, continuous improvement and repeat business.
- Support client initiatives and wider venue priorities, including relevant WITY and community engagement criteria.
- Lead, inspire and develop the permanent management team and wider catering team to ensure consistent and effective operational delivery.
- Ensure robust recruitment, sourcing and deployment plans exist to provide large volumes of casual workers against differing event requirements.
- Build and sustain a high level of team energy and engagement, focused on great food, hospitality, service excellence and accountability.
- Conduct regular performance reviews, talent management and succession planning activity against agreed and measurable performance objectives.
- Ensure effective two-way communication throughout the venue and recognise and celebrate success.
- Work closely with HR and Heads of Department to ensure complete and consistently effective adherence to legal and people obligations.
- Support the General Manager and Location Accountant in delivering accurate and timely forecasts, budgets and P&L performance and operational cost control within delegated areas of responsibility.
- Maintain strong control of labour and operating costs, continually identifying more efficient ways of operating without compromising quality or service.
- Use data and performance reporting to identify opportunities for operational improvement, efficiency and growth.
- Review key performance and growth measures regularly, identifying opportunities and remedial actions and putting tactical plans in place.
- Identify and maximise revenue opportunities through upselling, innovative catering offers and increased spend per transaction.
- Ensure strong commercial understanding and awareness through Line Managers and their teams.
- Use operational and financial insight to support profitability, performance improvement and sustainable growth.
- Support business growth by identifying opportunities to increase revenue and spend across the operation.
- Work closely with sales and marketing teams to promote catering services and strengthen relationships with key clients.
- Develop and maintain client relationships to secure repeat business and support long-term commercial partnerships.
- Liaise with culinary and marketing specialists to implement continuous product development and evolve the food and drink offer.
- Stay current with industry trends, technology and best practice to continuously innovate and elevate operational performance.
- Ensure menu development and delivery reflects dietary requirements, health and safety standards and Levy brand expectations.
- Ensure exceptional guest experiences across all events and consistently high standards of cleanliness, presentation, and service.
- Monitor client and guest feedback and ensure actions are taken to improve the experience.
- Establish and enforce quality control measures for food preparation, presentation and service delivery.
- Conduct regular operational reviews, inspections and service audits, implementing continuous improvement initiatives based on feedback and industry trends.
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/0409/68674001/52831546/SU #SCOT #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength
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