Assistant General Manager (PHAGM)

The Sun; Brough With St Giles; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading holiday park operator in the United Kingdom is seeking an experienced Assistant General Manager to oversee daily operations, ensuring high standards of customer service and effective staff management. Applicants should have a strong background in the hospitality or leisure industry, excellent leadership and communication skills, and the ability to work in a fast-paced environment. This role offers an exciting career advancement opportunity.

Qualifications

• Proven experience in a similar role, preferably within the hospitality or leisure industry.
• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist in managing all operational aspects of the holiday park.
• Ensure high standards of customer service are maintained.
• Support recruitment, training, and development of park staff.

Skills

Leadership

Team management

Customer service

Communication skills

Job description

Park Holidays UK is seeking a motivated and experienced Assistant General Manager to provide valuable support across our holiday park. In this influential role, you will assist in overseeing the daily operations, ensuring that all aspects of the park run smoothly and efficiently. If you have a passion for the hospitality and leisure industries and thrive in a dynamic, fast‑paced environment, this is an excellent opportunity to advance your career with a leading holiday park operator.

• Assist in managing all operational aspects of the holiday park, including accommodation, facilities, and grounds, ensuring smooth daily operations.
• Ensure the highest standards of customer service are maintained throughout the park, fostering guest satisfaction and encouraging repeat business.
• Support the recruitment, training, and development of park staff, creating a positive, motivated, and high‑performing team culture.
• Develop and implement strategies to drive revenue growth, improve occupancy rates, and maximise profitability across the park.
• Monitor and manage park budgets, ensuring financial targets are met and resources are used efficiently.
• Work closely with the Accommodation Manager to ensure all accommodations meet the highest standards, contributing to an exceptional guest experience.
• Ensure that all park operations comply with health and safety regulations, maintaining a safe environment for both guests and staff.
• Address guest complaints and issues promptly and professionally, ensuring a satisfactory resolution in line with company standards.
• Identify opportunities to improve operational efficiency across the park and implement best practices to enhance service delivery.
• Work closely with all department managers to ensure a cohesive and well‑coordinated operation.
• Proven experience in a similar role, preferably within the hospitality or leisure industry, with a solid understanding of park operations.
• Strong leadership and team management abilities, with the capacity to motivate, train, and develop staff.
• Previous knowledge of holiday park operations is a distinct advantage.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with guests, staff, and stakeholders.
• Ability to work effectively under pressure and in a fast‑paced environment.
• Strong communication skills and the ability to work well as part of a team.
• Availability to work flexible hours, including weekends and holidays, as required by the business.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.