Assistant General Manager - NG1 2AS Copy

Maki & Ramen; Nottingham; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Discounted or free food

Employee discount

Sick pay

Store discount

Job summary

Maki & Ramen Nottingham is seeking an experienced Restaurant Assistant General Manager to lead the launch and run of our new site. You'll oversee day-to-day operations, manage a large team, and ensure exceptional guest service while driving commercial performance.

You'll receive full training, work 45–50 hours per week in a high-volume environment linked to arena events, and play a key role in delivering a memorable dining experience with strong performance and brand standards.

Qualifications

• Restaurant management experience is required.
• Hospitality and customer service experience is essential.
• Ability to lead and develop a large team in a fast-paced environment.

Responsibilities

• Oversee all restaurant operations in a high-traffic venue, ensuring smooth service.
• Lead, develop, and inspire a large team with high standards of hospitality.
• Drive revenue and manage costs, including labour and wastage, with P&L accountability.
• Ensure health and safety, licensing, and food hygiene compliance.
• Collaborate with arena stakeholders to coordinate events and guest experiences.

Skills

High-volume ops

Leadership

Commercial analytics

Resilience

Premium guest service

Education

Food Safety Level 2

Food Allergen Training

Personal Licence Holder

Job description

Pay: £31,590-£32,760 per year (typical earnings up to £42k with tips and bonus included)

Hours: 45-50 per week

Role: Full Time Assistant General Manager

Commencement Date: [ASAP]

Be part of something new - join Maki & Ramen Nottingham

We're Maki & Ramen - a growing, Japanese-inspired dining brand known for our homemade ramen and freshly prepared sushi. With a strong focus on quality and warm, attentive service, we're passionate about delivering a memorable experience for every guest.

We are looking for an experienced and driven Restaurant Assistant General Manager to lead the launch and shape the future of this exciting new site. If you're ready to take the next step in your career and be part of a vibrant, expanding team, we'd love to hear from you.

Key Responsibilities:

We're looking for confident, adaptable individuals excited to be part of something new. You'll receive full training to help you settle into the Maki & Ramen way and lead with confidence from day one.

As Restaurant Assistant General Manager, you'll play a key role in launching and running our new site. You'll be responsible for overseeing all aspects of day-to-day operations - from managing the team and ensuring exceptional customer service, to driving performance, maintaining high standards, and delivering strong commercial results. Some of your responsibilities are listed below and are not limited to:

• Oversee all aspects of restaurant operations within a high-traffic, event-driven venue, ensuring smooth and efficient service before, during, and after arena events.
• Lead, develop, and inspire a large and diverse team, upholding exceptional standards of hospitality, culture, and performance in a fast-paced environment.
• Drive commercial performance, including revenue maximisation, upselling initiatives, cost control, labour management, and full P&L accountability.
• Ensure full compliance with health and safety, licensing, food hygiene, and all O2 Arena operational requirements, representing the brand to the highest standard.
• Collaborate closely with arena stakeholders (security, events, facilities, suppliers) to coordinate logistics, anticipate visitor surges, and maintain an excellent guest experience during peak trading periods.

Required Skills and Experience:

• High-volume operational expertise, with proven ability to manage rapid table turnovers, queue control, and increased footfall during event times.
• Outstanding leadership and communication skills, capable of motivating large teams, delegating effectively, and sustaining morale in demanding situations.
• Strong commercial and analytical acumen, confidently interpreting data (covers, average spend, labour percentages, wastage, forecasts) to support consistent profitability.
• Resilience and adaptability, able to maintain control during operational challenges, last-minute event schedule changes, or unexpected spikes in demand.
• A commitment to delivering a premium guest experience, ensuring service quality remains high despite volume, pressure, and time constraints.

As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top an opportunity to expand your career.

Job Type: Full-time

Benefits:

• Discounted or free food
• Employee discount
• Sick pay
• Store discount

Experience:

• Restaurant management: 1 year (required)
• Hospitality: 1 year (required)
• Customer service: 1 year (required)
• Management: 1 year (required)

Licence/Certification:

• Food Safety Level 2 (preferred)
• Food Allergen Training (preferred)
• Personal Licence Holder (preferred)

Work Location: In person