Assistant General Manager – GI Services

NHS; City Of London; On-site; GBP 56,000 - 64,000; Full time

Job summary

A leading NHS trust in London seeks an experienced Assistant General Manager to provide operational leadership within the Gastrointestinal Services Division. The role involves managing performance, enhancing patient care, and coordinating with clinical and managerial staff. The successful candidate will demonstrate strong operational management skills, be a team player, and have a proven track record in healthcare management. This permanent position offers a salary range of £56,276 to £63,176 per annum.

Qualifications

• Previous managerial experience in a large complex organization preferably within the NHS.
• Proven experience analyzing and interpreting performance data.
• Excellent communication skills to liaise and negotiate at senior levels.

Responsibilities

• Support operational and performance management across various services.
• Drive improvements in patient care and maintain clinical governance arrangements.
• Accountable for national patient access targets and budgetary control.

Skills

Operational management

Data management

Communication skills

Problem solving

Team working

Education

Degree and/or an appropriate professional qualification

Tools

Microsoft Office

Job description

Job summary

A fantastic opportunity has arisen within the Gastrointestinal (GI) Services Division at UCLH for enthusiastic and motivated Assistant General Managers to join a well-established and supportive leadership team. Reporting to the General Managers, you will work closely with the Clinical Leads and senior nursing staff to ensure the delivery of high quality patient care through the efficient use of resources.

We are looking for dynamic, motivated and talented Assistant General Managers to join the GI Services team.

The successful candidates will have strong operational management experience and will be expected to provide operational leadership for their department. Candidates should have experience of working closely with multidisciplinary teams, leading service developments, data management and staff management. We are looking for a leader who can demonstrate effective communication skills, team working, excellent problem solving abilities and strong values based in line with the UCLH Trust values.

Main duties of the job

The post holders will support the team with operational and performance management across inpatient, day case, and outpatient services. An important part of the role is to work with clinical, nursing and managerial staff to drive forward improvements in patient care; this includes evaluating and making improvements across patient pathways - both locally and those that form part of a wider clinical network (NCL and NEL). The post holder will work collaboratively both internally and externally to develop existing and build new relationships with partners for the benefit of patients.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Details

Date posted: 20 November 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£56,276 to £63,176 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

309‑UCLH‑7082

Job locations

University College Hospital

235 Euston Road

London

NW1 2BU

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

This post is also available as a 12 month fixed-term contract (AGM for GI Services‑cross‑divisional post) If you are interested in both the permanent and the fixed‑term contracts, please do not submit your application twice. Select your preferred option only. You will be then invited to discuss your preferences at the interview stage, and you are welcome to state your interest for both in your application.

The link to this advert is: https://www.uclh.nhs.uk/work-with-us/current-vacancies#!/job/v7625723.

What are we looking for? We are seeking a dynamic, highly motivated manager with substantial experience in both strategic and operational healthcare management. You will need to demonstrate the ability to deliver against challenging performance and finance targets, whilst still achieving high quality, patient‑focused services. Excellent communication, leadership and people management skills, along with a can‑do attitude, are essential. The successful post holder will ideally have a proven track record of managing RTT and cancer waiting times. Knowledge of outpatient and diagnostic management is required. You will be a team player with excellent communication skills and a drive and energy to improve the patient experience.

Main duties, continued:

To be accountable for nationally set patient access targets including all related cancer waiting time standards and RTT.

Operational responsibility for clinical and administrative services within the Division including direct management responsibility for staff and delegated budgetary control. This includes all aspects of performance management, recruitment and retention, staff satisfaction and workforce planning.

Responsible for meeting both the Divisional objectives and the strategic corporate objectives of the organisation and will provide leadership and management support to staff within their areas of management. The role will also focus on the development and implementation of projects working within tight time scales when required. Progress against targets will be presented to the senior divisional leadership team through monthly clinical and business meetings.

Alongside the General Manager, Clinical Lead and Matron ensure that the designated specialty maintains thorough clinical governance arrangements, including appropriate response to complaints, clinical incidents, never events and legal matters. The AGM will also ensure that learning and associated actions are disseminated and monitored.

Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff. To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge & Qualifications

Essential

• Degree and/or an appropriate professional qualification or equivalent.

Desirable

• Masters level qualification or equivalent specialist knowledge acquired by experience.

Experience

Essential

• Previous managerial experience in a large and complex organisation preferably within the NHS.
• Proven experience analysing and interpreting performance data.
• A proven record of success in managing change while also developing and maintaining high standards of quality.

Skills & Abilities

Essential

• Excellent communication skills, including the ability to liaise, negotiate and influence effectively at Divisional management and all senior levels.
• Quality focused with an innovative approach and the ability to solve complex problems.
• Excellent IT skills including Microsoft Office packages.
• Evidence of political awareness and sensitivity to the high profile of the Trust.

Other requirements, including

Essential

• Demonstrate a commitment to self‑development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
• A commitment to promoting equality and diversity in the workplace and in service delivery and development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For more information visit: UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name: University College London Hospitals NHS Foundation Trust

Address: University College Hospital, 235 Euston Road, London, NW1 2BU

Employer's website: https://www.uclh.nhs.uk