Assistant General Manager - Evergreen

SSP Group; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading food service provider at London Heathrow Airport is seeking an Assistant General Manager to support operational excellence and customer service. The role includes mentoring team members and maintaining high standards of quality and safety. Ideal candidates will have proven experience in team leadership and strong communication skills. The position offers a competitive salary and valuable employee discounts, fostering a supportive work environment.

Benefits

Colleague discount - up to 50%

75% discount when on shift

Friends & Family discount 20%

Flexible working

Management bonus scheme

Wellbeing support

Life assurance

Ongoing development opportunities

Share incentive plan (SIP)

Qualifications

• Experience in leading a team and providing exceptional customer service.
• Strong communication skills and ability to inspire team members.
• Proven adaptability and resilience in various situations.

Responsibilities

• Support the General Manager in operational excellence.
• Mentor and train team members to deliver outstanding service.
• Maintain brand quality and safety standards.

Skills

Customer service

Team leadership

Communication

Adaptability

Job description

Assistant General Manager – Evergreen London Heathrow Airport T3

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As Assistant General Manager, you'll be rewarded with a competitive salary and enjoy :

• Colleague discount - up to 50%
• 75% colleague discount when on shift
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24 / 7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team at Evergreen. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

As Assistant General Manager you’ll :

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

Please note that London Heathrow Airport is a secure environment, if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!