Assistant General Manager | Durham New Durham, England, United Kingdom

Blank Street, Inc.; North East; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

25 days annual leave

Cycle to Work salary sacrifice

Regular team events

Free coffee and matcha

Job summary

Blank Street is seeking an Assistant General Manager in the United Kingdom to support the Operations Manager in running a high-performing store and to develop the skills needed to become a General Manager. You will gain hands-on experience in people leadership, operational rhythm, and making commercial decisions on a daily basis.

You will lead from the front during shifts, coach the team to uphold hospitality standards, and help turn the store into a benchmark of retail excellence while learning

Qualifications

• Experience leading shifts in high-volume stores.
• Strong standards mindset with clear, kind feedback.
• Ability to stay calm and organised under pressure.

Responsibilities

• Lead from the front on shift and coach the team.
• Balance labour productivity with demand and maintain hospitality standards.
• Design each shift by station with precision and ensure efficient execution.
• Spot inefficiencies and propose practical improvements and test them with GM/OM.

Skills

Leadership

Hospitality

Coaching

Team development

Tools

POS systems

Job description

At Blank Street, we're building the defining food and beverage brand of our generation.

We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury.

It all starts with our people and their commitment to make magic happen each and every day.

The Role

This role is the pathway to become a General Manager at Blank Street.

You will support the Operations Manager/General Manager in running a high-performing Blank Street store day to day — and to build the skills, judgement, and leadership required to become a future General Manager. As an AGM, you are the right hand to your OM/GM. You own the floor, are passionate about hospitality and uphold the highest standards.

You lead from the front on shift, coach the team in real time, and help turn your store into a benchmark of retail excellence — while learning how to run the full store through hands-on exposure to people leadership, operational rhythm, and commercial decision-making.

Who You Are

You are a hospitality-first operator who holds a high bar for standards and brings positive energy to every shift. You’re confident leading the floor in high-volume moments, and you’re excited to develop into a General Manager, growing your leadership and operational capability through learning by doing, with support and coaching from your OM/GM.

What You’ll Own

Hospitality Standards

• Own every drink that leaves your store. Crafted to perfection, every time.
• Keep your store immaculate, front and back of house.
• Lead from the front and set the pace of every shift by jumping in where it matters most
• Coach Baristas and Shift Leads through hands-on, real-time feedback
• Support training; partner with Field Trainers/your OM/GM to land skill-building.
• Contribute to hiring by identifying talent, supporting recruitment activities
• Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
• Help build a positive, engaged team culture through recognition, consistency, and strong communication.

PnL Owner

• Design each shift by station with precision, balancing labour productivity with demand.
• Support labour productivity through strong deployment and rhythm.
• Build commercial awareness: understand key drivers (labour, waste, sales) and how shift execution impacts results.
• Support inventory discipline and waste reduction through great daily habits (rotation, standards, counts) under GM/OM guidance.

Change Maker

• Spot inefficiencies and propose practical fixes; help implement improvements that stick.
• Land initiatives well on shift: explain the “why”, coach the “how”, and reinforce until it becomes habit.
• Bring solutions: surface issues, propose small improvements, and help test/roll out changes with GM/OM alignment.

Experience & Requirements

• Experience leading shifts in a high-volume stores
• Strong standards mindset with comfort giving clear, kind feedback.
• Ability to stay calm and organised under pressure, and to bring others into "flow state".
• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to our coveted Regulars program - yes, that means free coffee, matcha and more!
• Great culture with regular team events