Assistant General Manager

Academy Music Group Limited; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading entertainment venue operator is seeking an Assistant General Manager for its O2 Academy Oxford location. The role involves managing events, maintaining client relationships, and leading the team to deliver exceptional experiences. Candidates should have experience in the live entertainment industry and strong leadership skills. This is a full-time, permanent position based in Oxford, offering an opportunity to contribute to a vibrant venue.

Qualifications

• Experience in the live entertainment industry or venue management.
• Proven track record in duty managing events in the live entertainment sector.
• Knowledge of health and safety regulations.

Responsibilities

• Work collaboratively with the venue team and local authority.
• Duty manage events to the highest standard.
• Maintain relationships with clients and partners.

Skills

Live entertainment industry experience

Strong communication skills

Leadership and motivation skills

Client and customer service experience

Proficient in Microsoft Office

Job description

Job Summary

Venue: O2 Academy Oxford

Company: Academy Music Group

Location: Oxford

Reports to: General Manager

Working Hours: Full time

Job Type: Permanent

Role

The assistant general manager is an integral position within the team responsible for a variety of duties that contribute to the effective management and smooth running of O2 Academy Oxford and lead exceptional delivery of our core business objectives and commercial targets. You will be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers.

Our team

O2 Academy Oxford is an established and thriving two-room venue where our shows club nights and events are as diverse as the individuals within it. The successful candidate will be contributing to managing developing and motivating an innovative team to ensure high quality service driving our inclusive culture to deliver the best possible programme of live entertainment for everyone where collaboration is at the heart of everything we do.

About you

• Experience in the live entertainment industry clubs or venue management
• Proven track record in duty managing events in the live entertainment or club sector
• Knowledge of health and safety regulations and licensing
• Strong communication and diplomacy skills
• Proficient in Microsoft Office packages
• An understanding of booking and promotion of live music and club events

What we need

• Strong client and customer service experience
• Demonstrable leadership and motivation of others
• Passionate and enthusiastic for the live events industry
• Flexibility to work irregular hours (weekends / evenings / public holidays)
• Willingness to build positive working relationships
• A proactive organiser in problem-solving who can negotiate solutions

What you'll be doing

• Work collaboratively with the venue team local authority and Company head office
• Duty manage events and programming to the highest standard
• Act as a point of contact and venue liaison for all contracted events and touring parties
• Maximise the events diary with the general manager
• Maintain first-rate relationships with clients and partners
• Track and review cost estimates and expenses
• Contribute to the Company business objectives and commercial targets
• Liaise with outsourced contractors and service providers
• Ensure all paperwork and reporting is completed and professionally retained
• Assist the general manager in all licensing administration and risk assessment. Adhere to all existing and new health and safety legislation
• Comply with all Company guidelines and working practices
• Ensure the venue is maintained to the highest standards
• Communicate any building or department issues to the general manager
• Line management and training of team members as required
• Support the general manager in their duties
• To publicly represent the venue and Company in a professional manner

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender identity race sexual orientation religion age disability status or caring responsibilities.

Our Company

Academy Music Group (AMG) is the UKs leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the worlds leading live entertainment company comprised of global market leaders : Ticketmaster Live Nation Concerts LN Media and Artist Nation Management.

APPLICATION DEADLINE : Sunday 21st September 2025. We reserve the right to close applications at any time so encourage early application where possible.

Key Skills

• Restaurant Experience
• Hospitality Experience
• Assistant Manager Experience
• Management Experience
• Accounting
• Conflict Management
• Computer Literacy
• Hotel Management
• Leadership Experience
• P&L Management
• Supervising Experience
• Restaurant Management