Assistant General Manager

Zachary Daniels Recruitment; Liverpool; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking an Assistant General Manager for a vibrant music venue in Liverpool. The ideal candidate will have experience in managing large teams in a fast-paced hospitality environment and a proven track record of success. Responsibilities include overseeing events, managing customer operations, and maintaining health and safety compliance. This role offers a salary up to £32,000 plus great benefits and genuine opportunities for progression.

Benefits

Fantastic benefits

Bonus opportunity

Qualifications

• Experience managing big teams in a hospitality or events space.
• Proven track record in a fast paced environment.
• Enthusiastic and willing to learn.

Responsibilities

• Lead the preparation and smooth running of all events.
• Manage customer-facing operations during events.
• Act as the main liaison for touring teams and emergency services.
• Handle all incident responses and incident resolutions.
• Oversee end-of-night procedures including cashing up and security checks.
• Maintain all Health & Safety compliance.
• Support HR processes including onboarding and training.
• Manage payroll and staffing logistics.
• Plan and deliver private hires and corporate events.
• Drive exceptional customer service.

Skills

Team player with a collaborative approach

Highly motivated and ambitious

Self starter with a can do attitude

Hands-on experience

Job description

Assistant General Manager | Vibrant Music Venue | Liverpool | Salary up to £32,000 plus fantastic benefits

Zachary Daniels are exclusively recruiting an Assistant General Manager for a very successful, vibrant, music venue in Liverpool. With a salary up to £32,000 plus great benefits and a bonus, we are looking for an Assistant General Manager that is passionate about delivering exceptional levels of customer service as well as maintaining strong brand standards at all times in a very busy environment.

Our client's venue is extremely popular, so we are keen to speak to passionate Managers who have a proven track record of success and want to progress into senior management. This role does offer genuine progression so we are looking for real ambition.

Responsibilities

• Lead the preparation and smooth running of all events, ensuring the venue, staff and show teams are fully briefed and ready for doors.
• Manage customer-facing operations during events, including ticketing issues, seating, bar service oversight and security coordination.
• Act as the main liaison for touring teams, reps, stage managers, external enforcement and emergency services.
• Handle all incident response: accidents, medical forms, compliance uploads and on-site issue resolution.
• Oversee end-of-night procedures including cashing up, stock/wastage reporting, venue shutdown and security checks.
• Maintain all Health & Safety compliance: audits, certificates, risk assessments, pest control, fire safety and portal uploads.
• Support HR processes including onboarding, right-to-work checks, training completion, uniform/PPE, staff surveys and socials.
• Manage payroll and staffing: rotas, payroll sheets, holiday requests, shift allocations and scheduling external contractors.
• Plan and deliver private hires and corporate events, working with clients, suppliers, production and marketing to ensure profitability.
• Drive exceptional customer service, managing all inboxes, accessibility requests, accreditation, social media and feedback improvements.

Qualifications

• Experience managing big teams in a hospitality or events space.
• Have a proven track record in a fast paced environment.
• Hands on!
• Be highly motivated and ambitious.
• Team player with a collaborative approach.
• Be a self starter with a can do attitude.
• Enthusiastic and willing to learn.

If this describes you, your skills and your aspirations and you want to join a thriving brand, then send your full, up to date CV immediately to be considered for the Assistant General Manager role.

Zachary Daniels can only consider candidates with previous Management experience.

Job ID: BH34984