Assistant General Manager

Culinary Collective; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A premium dining establishment in Greater London is seeking an Assistant General Manager to support business success and maintain high customer satisfaction. The role requires operational leadership, a passion for hospitality, and the ability to develop a diverse team. Responsibilities include overseeing daily restaurant operations, managing the FOH team, and ensuring compliance with food quality and service standards. The successful candidate will enjoy competitive pay, paid holiday, and various staff benefits.

Benefits

Competitive compensation

5.6 weeks paid holiday

Staff meals

Staff discounts

Birthday off

Qualifications

• Proven experience as an Assistant General Manager or similar in a high-volume restaurant.
• Strong leadership and organisational skills.
• Ability to handle pressure with composure.

Responsibilities

• Oversee daily operations to ensure compliance with standards.
• Deputise for the GM and manage operational issues.
• Manage hiring and training of the FOH team.

Skills

Operational leadership

Team management

Problem-solving

Cost control

Customer service excellence

Job description

Assistant General Manager (AGM)

Reporting to: General Manager (GM)

Role Overview & Key Details

As the Assistant General Manager for this premium dining concept, you will play a critical role in supporting the GM to drive business success, maintain our reputation for excellence, and ensure a high level of customer satisfaction. This position requires a strong operational leader with a passion for the culinary arts and a talent for managing the floor and developing the team.

Key Responsibilities

Operational Leadership & Management

• Support the GM in overseeing the daily operations of the restaurant, ensuring consistent compliance with company standards in all areas.
• Deputise for the GM in their absence, taking full charge of the restaurant, including cashing up, securing the site, and handling immediate operational issues.
• Assist the GM in hiring, training, and managing the FOH team, including conducting performance reviews and coaching for promotions.
• Ensure the highest standards of food quality and customer service are delivered consistently.
• Address customer feedback and escalated issues with professionalism and care.
• Ensure strict compliance with sanitation, safety, and alcohol beverage control policies.

Business & Financial Support

• Contribute to the implementation of business strategies aimed at promoting the restaurant’s growth.
• Assist the GM in managing the restaurant’s budget, focusing on monitoring and reducing FOH-related expenses while maintaining service quality.
• Assist in preparing reports on staff performance, customer satisfaction, financial targets, and other metrics.
• Support marketing activities, such as promotional events and discount schemes, as directed by the GM.

Candidate Profile (What You’ll Bring)

• Experience: Proven experience as an Assistant General Manager, Senior Manager, or strong supervisory role in a premium, high-volume restaurant.
• Leadership: Strong leadership and organisational skills, with the ability to inspire and develop a diverse team.
• Composure: A calm, solution-focused approach under pressure, with excellent problem-solving abilities.
• Acumen: Strong operational acumen with experience in cost control, sales analysis, and daily reporting.
• Passion: A deep passion for hospitality, food, and drink, with the ability to share that enthusiasm with guests and the team.
• Ambition: Ambition to grow into a General Manager role within the company.

Compensation & Culture (What We Offer)

Compensation & Benefits

• Competitive Compensation (Transparent pay and fair tronc system).
• 5.6 weeks paid holiday, Staff meals during shifts, Staff discounts and regular team socials.
• Birthday Off.

Culture & Development

• Culinary Excellence & Innovation: Work alongside highly accomplished culinary professionals.
• Career Progression: Clear pathways to progression into General Management and beyond.
• Development Opportunities: Ongoing training, increased leadership exposure, and personal growth.
• Work-Life Balance: Respectful rota planning and fair scheduling.
• Inclusive Culture: A welcoming, diverse, and people-first workplace.

Compensation: Competitive salary