Assistant General Manager

The Hart; City of Westminster; On-site; GBP 38,000 - 46,000; Full time

Job summary

A thriving hospitality group is seeking an experienced Assistant General Manager to oversee operations at a vibrant venue in the City of Westminster. This role includes recruiting and inspiring a high-performing team, ensuring high standards of service, and managing budgets. The ideal candidate will possess strong leadership and interpersonal skills, with a passion for delivering exceptional customer experiences. Competitive salary of £38,000 - £46,000 PA plus service charge, along with numerous employee benefits.

Benefits

50% off food and drink in pubs

Access to benefits platform

Health and wellbeing support

Staff meals on shift

Career progression opportunities

Qualifications

• Proven experience as an AGM, Restaurant Manager or similar role.
• Strong leadership skills to motivate and develop a diverse team.
• Passion for delivering exceptional customer service.

Responsibilities

• Oversee daily restaurant operations ensuring quality service.
• Recruit and train high-performing teams to enhance guest experiences.
• Control budgets and manage costs effectively.

Skills

Leadership skills

Excellent communication

Team management

Customer service

Job description

Are you an experienced Assistant General Manager looking to take the next step in a thriving, people-focused hospitality group?

We're searching for a driven and hands‑on leader to join us to help deliver unforgettable experiences at our newest venue, The Hart.

This vibrant venue offers exceptional dining and drinking experiences to our guests, with a relaxed and friendly atmosphere.

We take pride in serving high quality food and beverages, while delivering outstanding customer service.

• Salary – Base salary £38,000 - £46,000 PA + Service charge (earn an extra £15,000 per annum)

What's in it for you as an Assistant general manager:

• 50% off food and drink in our pubs for up to 4 people
• Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More
• 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
• Celebrate your 1-year anniversary with an overnight stay in the Cotswolds, on us!
• Access to Wage stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Earn more with our employee referral scheme.
• Delicious staff meals on shift.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.

What you'll be doing as an Assistant general manager at The Hart:

• Oversee daily restaurant operations, ensuring seamless service and efficiency.
• Recruit, train, and inspire a high‑performing team to deliver exceptional guest experiences.
• Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations.
• Control budgets, manage costs, and work towards meeting revenue targets.
• Act as a visible leader, building relationships with guests and handling feedback professionally.
• Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth.

About you, our new Assistant general manager at The Hart:

• Proven experience as an AGM, Restaurant Manager or similar.
• Advantageous if you have previous experience in fine dining or high‑end restaurants.
• Strong leadership skills with the ability to motivate, manage and develop a diverse team.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced environment and make decisions under pressure.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexibility to work evenings, weekends, and holidays as needed.

If you're passionate about providing excellent service, great leadership and creating memorable experiences for guests, we'd love to have you join the team at The Hart!

Apply now and we'll take it from there.