Assistant General Manager

Roxy Leisure; Cardiff; On-site; GBP 33,000; Full time

Job summary

A leading entertainment venue in Cardiff is looking for an Assistant General Manager to enhance guest experiences through exceptional service and team leadership. The role includes managing a large team, maintaining safety and security, and driving business growth while creating a fun atmosphere. The ideal candidate will be passionate about hospitality, eager to develop their team, and available to work flexible hours, including weekends. Competitive salary of £32,800 with bonus schemes and staff perks are offered.

Benefits

Achievable bonus scheme

50% off food and drink & free gaming

Team incentives including paid trips

Employee Assistance Program

Development courses offered

Holiday allowance increasing with service

Qualifications

• Experience in managing a large team (up to 50 staff members).
• Ability to manage P&L and meet financial targets.
• Strong background in hospitality and service standards.

Responsibilities

• Deliver the best experience for guests on every visit.
• Lead training, coaching and developing a winning team.
• Manage safety, security, and licensing aspects of the business.
• Report KPI's weekly, monthly, and quarterly to the Area Operations Manager.

Skills

Leadership skills

Team management

Customer service

Communication skills

Passionate attitude

Job description

• Ensure we are delivering the best experience for our guests on every visit
• Having an input on delivering the quarterly business plans.
• Leading by example through; Training, coaching and developing a winning team.
• Managing a P&L to meet financial targets and expectations.
• Managing the Safety, Security and licensing aspects of the business
• Managing our guest experience platform to improve service and standards
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos
• Monthly reviews with all your team members encouraging their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours
• Be an industry expert in all areas of duty management, 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI's weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.
  In an Assistant General Manager, we want a leader, that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!, We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar, and we want people to join us on this journey who share our values;
• Passionate Attitude
• Loves to be professionally playful
• Always gives good energy
• Your team, every time
  Looking for a fun and exciting opportunity? Let the good times roll at Roxy Lanes! Here you will always find state of the art ten-pin bowling lanes, with our venues being centred around this game - hence the name! A wide variety of other gaming is also available, from Shuffleboard to American Pool, Tech Darts to Karaoke and much more! Roxy Lanes also attracts a family audience, allowing under 18s in during the daytime accompanied by an adult. Live sports are also available throughout all Roxy Lanes venues, showing key sporting events through Sky Sports and BT Sports.
• Started by 2 brothers 11 years ago, falling under the Professionals At Play umbrella, we now operate 27 sites nationwide with many more to come!
• Salary £32,800
• Achievable bonus scheme
• Tips & service charge shared equally amongst the whole team
• 50% off food and drink & free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including; leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Holiday allowance increasing each year with length of service