Assistant General Manager

Mad Swans; Alton; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading hospitality venue is seeking a full-time Assistant General Manager to oversee restaurant operations and deliver exceptional guest experiences. The ideal candidate will lead a team, manage daily operations, and actively engage with guests. This role offers a salary of £40,000 - £45,000 per annum and includes perks such as free employee meals, discounts, and wellness activities. This is an exciting opportunity to shape a brand-new role in a unique setting in the South Downs.

Benefits

Employee discounts

Free parking

Free employee meal while on shift

Tips & service charge

Wage stream access

Team social activities

Qualifications

• Experience in a restaurant and/or bar environment.
• Ability to lead and motivate a team.
• Hands-on approach to daily duties.

Responsibilities

• Oversee daily operations of the Restaurant, Bar, and Event Spaces.
• Deputise for the General Manager and Duty Management.
• Deliver an amazing guest experience.

Skills

Guest service passion

Team leadership

Multi-tasking

Excellent communication

Organizational skills

Tools

Microsoft Office

ResDiary

Job description

Assistant General Manager

Hospitality expert, paddle tennis enthusiast

You bring your expertise, enthusiasm, and curiosities; and we’ll provide you with a space to play.

• Full Time – Permanent Contract
• £40,000 - £45,000/annum, including TRONC (Tips & Service Charge)
• Onsite Role
• Based at Mad Swans in the South Downs

Mad Swans is looking for a full-time Assistant General Manager to join our budding team. You’ll be the first person to step into these shoes and shape this brand-new role based at our second site: Mad Swans in the South Downs.

Mad Swans in the South Downs is located in Blacknest near to Farnham & Alton.

Full Address: Frith End Road, Blacknest, Hampshire, GU34 4QL

Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips:

What we do

We are experts in our field, committed to creating boundary‑pushing social spaces that spark meaningful connections through play in nature.

We’re opening our second countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.

What we can do for you

We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.

We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.

And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

What there is to it

As this is a brand-new role for a new opening, you’ll play a central part in leading our front‑of‑house operations – overseeing the Restaurant and Bar, guiding your Team Leaders, and stepping up as a Duty Manager to ensure smooth, high‑quality service across every shift from day one.

The key duties and responsibilities of this role will include:

• Overseeing the daily operations of the Restaurant, Bar, and Event Spaces, ensuring seamless service
• Deputising for the General Manager and Duty Management
• Delivering an amazing guest experience
• Proactively upsell within the Restaurant and Bar and maximise sales revenue
• Promoting our Mad Swans Loyalty Programme
• Assisting with guest enquiries and act as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activities
• Ensuring the Restaurant and Bar is clean, tidy and well‑presented at all times
• Executing promotions, offers, special events and seasonal offerings to drive revenue
• Managing and overseeing the Restaurant and Bar team with the support of two Team Leaders
• Ensuring the Restaurant and Bar Team is well presented, following all standard operating procedures and delivering excellent guest service
• Scheduling team members to optimise staffing levels and manage payroll costs effectively in line with bookings and forecasted volume
• Recruiting and training new team members to a high standard
• Conducting regular team meetings, performance reviews and ongoing team development to create a high performing team
• Working closely with the team and being very hands on during busy periods to ensure a smooth service
• Achieving revenue and profitability targets by managing budgets, controlling costs, and maximizing sales
• Handling guest complaints and feedback, ensuring any issues are resolved promptly to ensure guests have a positive experience

This is a full-time permanent position and will work any five days out of seven. The salary for this role is circa £40,000 - £45,000 /annum, including TRONC (Tips & Service Charge).

Location

All of these roles are onsite roles and will be located at Mad Swans in the South Downs, Frith End Road, Blacknest, Hampshire, GU34 4QL.

Working Hours

Shift times will vary throughout the week; however, the regular operational times will be from 6.00 am to 11.00-12.00 pm.

Working Days

This role will work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.

Who we’re looking for

We are looking for an Assistant General Manager who is:

• Experienced and has previously worked in a Restaurant and/or Bar
• Passionate about delivering a high level of guest service
• Able to lead, motivate and inspire a team
• Excited about being part of a new concept, new brand and new opening
• Happy to be hands‑on and assist with the day‑to‑day duties and operation
• Proficient in using Microsoft Office and operating systems such as ResDiary
• An excellent communicator
• Highly organized and able to multi‑task
• Confident, outgoing and well‑presented
• Self‑driven and highly motivated
• Proactive, positive and resilient by nature
• Solutions driven
• Comfortable working in a very fast paced environment

Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

What is in it for you

• Tips & Service Charge
• Free Parking
• Free Employee Meal whilst on shift
• Wage Stream – access your pay for hours worked before pay day
• Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
• Reward & Recognition Initiatives
• Team Social & Well‑being Activities & Events
• Employee Referral Scheme Bonus
• Mad Swans Water Bottle
• Mad Swans Hoodie
• Plant your own tree at Mad Swans

How to Apply

If you believe you have what it takes to come on‑board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.

Recruitment Agencies

We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CV’s and/or candidate profiles and are, therefore, unable to consider these.