Assistant Furniture Delivery Service Managers

Rainbows Hospice for Children and Young People; Shepshed; On-site; GBP 9,000 - 15,000; Part time

Job summary

A children's hospice in Shepshed is looking for an Assistant Furniture Delivery Service Manager to manage collections and deliveries of donated furniture. You will provide excellent customer service and ensure the upkeep of the company van. Essential skills include customer service, teamwork, and logistics management. Join a dedicated team making a real impact in the community with competitive benefits including 27 days holiday and healthcare plans.

Benefits

Eligibility to join blue-light card discount scheme

Healthcare Cashback plan

27 days holiday plus bank holidays

Contributory pension scheme

Qualifications

• Excellent customer service skills with the ability to implement agreed standards.
• Ability to recruit, train and motivate volunteers.
• Experience of driving a commercial van.

Responsibilities

• Assist in managing the collection and delivery of donated stock.
• Deliver and collect furniture and stock professionally.
• Support the Furniture Delivery Service Manager with planning collections.

Skills

Customer service skills

Logistics management

Team management

Job description

The vacancy

Are you an experienced commercial van driver looking for your next exciting challenge? Do you enjoy being part of a team, solving problems on the go, and making a real difference in your local community? If so, we’d love to hear from you!

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end‑of‑life support to over 750 babies, children, and young people living with life‑limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

As part of our growth, we’re excited to be opening our first Rainbows’ Furniture, Fashion and Donation Store in Shepshed! This store will be a larger store than our existing boutiques and we’re now recruiting two Assistant Furniture Delivery Service Managers to help oversee the collection and delivery of donated furniture and stock from customers’ homes and local businesses.

Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN.

Due to the requirements of this role, you will be driving around the East Midlands, covering Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire, therefore a full driving licence is essential.

Hours & Salaries

• Role 1: 22.5 hours per week, working 3 out of 7 days on a rota basis – £14,286 per annum
• Role 2: 15 hours per week, working 2 out of 7 days on a rota basis – £9,524 per annum

About the role

Assist in managing the collection and delivery of donated stock from customers and businesses to support store sales and profit targets. Take responsibility for the company van’s upkeep and deliver exceptional customer service both on‑site and off.

Key Responsibilities

• Deliver and collect furniture / stock professionally
• Support the Furniture Delivery Service Manager with planning collections, managing volunteers, and van maintenance
• Collect and distribute corporate stock as needed
• Generate stock via social media following Rainbows’ guidelines
• Report incidents and van damage promptly
• Assess stock condition and communicate with customers
• Promote and process Gift Aid donations
• Ensure correct loading and delivery of stock
• Assist with moving and displaying furniture to maximise sales
• Provide store cover during management absences
• Drive vehicles safely and follow the Highway Code
• Promote the store and engage with the local community
• Keep the van clean and tidy
• Carry out PAT testing and furniture assembly (training provided)
• Further responsibilities can be found by downloading the Job Description.

Essential Requirements

• Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and in‑store
• The ability to recruit, train and motivate volunteers.
• Able to manage logistics of delivery service
• Driving licence
• Experience of driving a commercial van

Desirable Requirements

• Previous experience in a retail environment
• Experience of carrying and lifting furniture
• Experience of managing customer‑facing delivery service
• Further requirements can be found by downloading the Person Specification.

Our Benefits include

• Eligibility to join the blue‑light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday.
• Plus bank holiday allowance but expectation to work bank holidays in this role.
• Contributory pension scheme or Salary Sacrifice Pension Scheme.
• Free access to an employee assistance programme.
• Wellbeing support and access to Mental Health First Aiders.
• Unofficial benefits: Fun events, All staff away days, Guest visitors.

This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre‑employment screening, including employment referencing covering the past five years.

Equality, diversity & inclusion

Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race / ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.

About us

Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most. We’ve been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team helps to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond.

Our aim is to support every one of the thousands of babies, children and young people in the East Midlands, with a terminal or serious illness. To do this we’ve made it easier to access our services – wherever families are in our region. So, as well as providing end‑of‑life, short‑break care and bereavement support at our hospice, we also offer care and support at the point of need. Whether at our Lark Rise hospice, in the community, in hospital, or at home.

Simply put, we’re here to brighten short lives, and support families, wherever they are.

When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals – but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.

Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can‑do attitude, ready to make a positive impact on the world of hospice care.

Our Vision

To become a household name across the East Midlands for the outstanding care we provide, wherever it’s needed.

Our Mission

Whether in our hospice, in hospital, or at home, we deliver unrivalled care to seriously and terminally ill babies, children, young people and their families. Our purpose is to make every moment of their short lives the best it can be.

Key Objectives

• Transform care for those babies, children and young people who have a life‑limiting or life‑threatening condition
• Relieve the pain and symptoms associated with life‑limiting or life‑threatening conditions
• Support every baby, child and young person to achieve their full potential
• Create memories for families to treasure
• Provide comfort and compassion at the time of and following the death of a baby, child or young person

Across the East Midlands we will

• Transform care for those children and young people who have a life‑limiting or life‑threatening condition
• Relieve the pain and symptoms associated with life‑limiting or life‑threatening conditions
• Support every child and young person to achieve their full potential
• Create memories for families to treasure
• Provide comfort and compassion at the time of and following the death of a child or young person