Assistant Furniture Delivery Service Managers

Rainbows Hospice for Children and Young People; Loughborough; Hybrid; GBP 9,000 - 15,000; Part time

Job summary

A charitable organization is seeking Assistant Furniture Delivery Service Managers to oversee the collection and delivery of donated furniture. This role requires strong customer service skills, a valid driving license, and experience driving a commercial van. You will help manage logistics while working in a team-focused environment to support the store's operations and community impact. The position offers flexible hours and the chance to make a real difference in people's lives.

Benefits

27 days holiday plus bank holidays

Life Assurance

Healthcare Cashback plan

Contributory pension scheme

Qualifications

• Excellent customer service skills with the ability to implement agreed standards.
• Experience of driving a commercial van.
• Ability to work flexible hours and cover absences.

Responsibilities

• Assist in managing the collection and delivery of donated stock.
• Deliver and collect furniture/stock professionally.
• Support the Furniture Delivery Service Manager.

Skills

Customer service skills

Logistics management

Volunteer training

Problem solving

Physical fitness

Education

Driving license

Job description

Assistant Furniture Delivery Service Managers

The closing date is 01 December 2025

Are you an experienced commercial van driver looking for your next exciting challenge? Do you enjoy being part of a team, solving problems on the go, and making a real difference in your local community? If so, we’d love to hear from you!

Main duties of the job

As part of our growth, we’re excited to be opening our first Rainbows Furniture, Fashion and Donation Store in Shepshed! This store will be a larger store than our existing boutiques and we’re now recruiting two Assistant Furniture Delivery Service Managers to help oversee the collection and delivery of donated furniture and stock from customers’ homes and local businesses.

About us

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end‑of‑life support to over 750 babies, children, and young people living with life‑limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

Job responsibilities

Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN. Due to the requirements of this role, you will be driving around the East Midlands, covering Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire, therefore, a full driving licence is essential.

Hours & Salaries:
• Role 1: 22.5 hours per week, working 3 out of 7 days on a rota basis – £14,286 per annum
• Role 2: 15 hours per week, working 2 out of 7 days on a rota basis – £9,524 per annum

About the role – Assist in managing the collection and delivery of donated stock from customers and businesses to support store sales and profit targets. Take responsibility for the company vans upkeep and deliver exceptional customer service both on‑site and off. Some of the key responsibilities include (but not limited to):

• Deliver and collect furniture/stock professionally.
• Support the Furniture Delivery Service Manager with planning collections, managing volunteers, and van maintenance.
• Collect and distribute corporate stock as needed.
• Generate stock via social media following Rainbows guidelines.
• Report incidents and van damage promptly.
• Assess stock condition and communicate with customers.
• Promote and process Gift Aid donations.
• Ensure correct loading and delivery of stock.
• Assist with moving and displaying furniture to maximise sales.
• Provide store cover during management absences.
• Drive vehicles safely and follow the Highway Code.
• Promote the store and engage with the local community.
• Keep the van clean and tidy.
• Carry out PAT testing and furniture assembly (training provided).
• Further responsibilities can be found by downloading the Job Description.

Essential Requirements:
• Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and instore.
• The ability to recruit, train and motivate volunteers.
• Able to manage logistics of delivery service.
• Driving licence.
• Experience of driving a commercial van.

Desirable Requirements:
• Previous experience in a retail environment.
• Experience of carrying and lifting furniture.
• Experience of managing a customer‑facing delivery service.

Our Benefits

Eligibility to join blue light card discount scheme and Company Shop.
Healthcare Cashback plan.
Life Assurance.
27 days holiday plus bank holiday allowance but expectation to work bank holidays in this role.
Contributory pension scheme or Salary Sacrifice Pension Scheme.
Free access to an employee assistance programme.
Wellbeing support and access to Mental Health First Aiders.
Unofficial benefits: Fun events, All staff away days, Guest visitors.

For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on [e-mail]. To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at [e-mail]. This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre‑employment screening, including employment referencing covering the past five years. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

• Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and instore.
• The ability to recruit, train and motivate volunteers.
• Able to manage logistics of delivery service.
• Good administrative and organisational skills with the ability to monitor and analyse delivery service.
• Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks.
• Effective communication skills verbal and written.
• Excellent interpersonal skills.
• Self‑motivated and able to work independently but flexibly as part of a team.
• Good problem solving and decision‑making skills.
• Able to implement agreed policies and procedures and ensure compliance.
• Good planning and logistical skills.
• Basic level of computer literacy.
• Ability to prioritise and deal with conflicting work demands.
• Able to work flexible hours and cover holidays/other absences as necessary in your own and other retail roles.
• Able to work within professional and confidential boundaries.
• Friendly and approachable.
• Physically fit and able to carry large bulky items (in‑line with Manual handling training).
• Driving licence.
• Experience of driving a commercial van.
• One Team – Working together with fairness and respect.
• People Centred – Championing inclusivity, compassion and clarity.
• Aim High – Adapting, learning and sharing our expertise.
• Own It – Focused, committed and accountable.
• Previous experience in a retail environment.
• Experience of carrying and lifting furniture.
• Experience of managing a customer‑facing delivery service.
• Experience of managing a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough