Assistant Front Office Manager - Courtyard by Marriott Glasgow SEC

Hotel Co 51; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing hotel operator is seeking an Assistant Front Office Manager in Glasgow. Responsibilities include overseeing daily Front Desk operations, leading the team to ensure excellent guest service, and managing guest requests. This role requires flexibility in shifts, including nights, and a strong focus on customer experience. Benefits include a health cash plan, discounted hotel rates, and additional holidays.

Benefits

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Pension scheme

Twenty-eight holidays

Qualifications

• Experience in customer service and hotel operations.
• Full flexibility to work shifts including nights.
• Proven ability to manage and inspire a team.

Responsibilities

• Manage day-to-day operations of the Front Office.
• Ensure high customer service standards.
• Coordinate with Housekeeping for room readiness.

Skills

Customer service

Leadership

Guest relations

Job description

The Assistant Front Office Manager is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks and working closely with Front Office Manager. On a broader scale, the Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times.

Responsibilities

• Manage the day-to-day operation of Front Office
• Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
• Customer service, guest relations & creating positive guest experiences
• Ensure a consistent, high level of customer service and manage guest requests and service recovery
• Supervise accurate and efficient reception operations including check‑in/out procedures
• Drive sales revenue and promote hotel services and facilities for up‑selling opportunities
• Manage all bills & payments correctly
• Supporting other team members and management
• Ensure team members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire team members to meet and exceed standards
• Co‑ordinate with Housekeeping to track readiness of rooms for check‑in and report any guest concerns
• Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
• Carry out Duty Manager shifts

Benefits

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

Hotel Co 51 is a fast‑growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 35+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Norway and Poland) and expanding its reach with new properties in key markets. The company’s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

Courtyard by Marriott is the hotel brand of choice for trailblazing guests who are inspired by a passion to do great things. With more than 1,200 locations in 60 countries and territories, Courtyard is passionate about empowering its guests and serving the needs of travelers everywhere, no matter the purpose of their trip. Its thoughtfully designed guestrooms provide an elevated experience to relax and recharge, complete with plush bedding and flexible workspaces. Guests are able to work, eat well, connect, and be at their best to keep moving forward to succeed. Courtyard is proud to participate in Marriott Bonvoy, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.com. For more information or reservations, visit courtyard.marriott.com, become a fan on Facebook or follow @CourtyardHotels on Twitter.

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly‑awarded travel program.