Assistant Front Office Manager

Hyatt Regency London Olympia; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in London is seeking an Assistant Front Office Manager to support the daily operations of the front office, ensure high guest satisfaction, and lead the team. The ideal candidate will have proven hotel management experience, exceptional leadership skills, and a commitment to operational excellence. Join a diverse team committed to making hospitality a rewarding career.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free meals on duty

Complimentary uniform laundering

Headspace membership

50% discount on dining as a guest

Continuous learning and development opportunities

Qualifications

• Proven experience in hotel front office management, ideally in the premium segment.
• Exceptional leadership and team development skills.
• Ability to maintain high operational standards.

Responsibilities

• Support the Front Office Manager in daily operations.
• Lead the front office team and supervise shifts.
• Oversee operations in the manager's absence.

Skills

Leadership

Communication

Interpersonal skills

Guest-focused approach

Job description

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About Hyatt Regency London Olympia

Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel‑vaulted roofs of the Grand and National Halls, the new 14‑acre site will feature a boutique multi‑screen arthouse cinema, a 4,000‑capacity music and performing arts venue, a 1,500‑seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co‑working spaces.

Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be three meeting rooms and direct connectivity to the London Olympia Convention Centre.

Duties and responsibilities related to the Assistant Front Office Manager role

• Support the Front Office Manager in overseeing the daily operations within the Front Office department, ensuring high levels of guest satisfaction and achievement of departmental KPIs.
• Play an active role in the recruitment, training, and development of the front office team, setting clear objectives and providing regular performance feedback.
• Lead shifts and supervise the team to ensure seamless, efficient, and professional guest experiences.
• Oversee front office operations in the absence of the manager, maintaining service standards and operational consistency.
• Assist in budgeting, resource planning, and other financial management activities for the department.

About You

You have proven experience in hotel front office management, ideally within the premium segment. With exceptional leadership, communication, and interpersonal skills, you take a guest‑focused approach and are committed to maintaining high operational standards. You have the ability to inspire, motivate, and develop your team, ensuring both colleagues and guests enjoy a consistently high‑quality experience.

Benefits of the Assistant Front Office Manager role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Next Steps: Apply today for this Assistant Front Office Manager role and start your journey with Hyatt Hotels!