Assistant Front Office Manager

The University of Edinburgh; City of Edinburgh; On-site; GBP 29,000 - 34,000; Full time

Job summary

A prestigious educational institution based in Edinburgh is seeking an Assistant Front Office Manager for its hotel operations. The role involves ensuring excellent guest service, managing front office tasks, and supporting team development. Ideal candidates will have strong customer service skills and a commitment to excellence. The position offers a competitive salary and comprehensive staff benefits.

Benefits

Competitive salary

Generous holiday entitlement

Comprehensive pension schemes

Staff discounts

Qualifications

• Experience in a customer service role.
• Ability to manage people effectively.
• Flexibility to support various hotel receptions.

Responsibilities

• Ensure excellent guest satisfaction.
• Manage front office operations.
• Support team members and enhance hotel reputation.

Skills

Excellent customer service

Time management skills

Impeccable standards

Excellent communication

Willingness to learn

People management skills

Job description

Grade UE05: £29,588 to £33,951 per annum plus a 15% Premium band

CSE / Accommodation, Catering and Events

Open-ended contract

Full-time, 35 hours per week, 5 over 7 days including weekends

Location: The Scholar Hotel, 18 Holyrood Park Road, Edinburgh, EH16 5AY

Vacancies: 1

We are looking for an experienced, enthusiastic and passionate Assistant Front Office Manager to join our highly successful hotel team.

The Opportunity:

Do you love working with people and going above and beyond for guests? Do you strive for excellence in a challenging role where you can make a difference? Would you like to join a world-renowned organisation with room for career development and progression?

We have a fantastic opportunity for an enthusiastic Assistant Front Office Manager working in our hotels part of the University of Edinburgh Hospitality & Events collection, who display a positive can-do attitude and enjoy working within a diverse team. The successful candidate will be based at The Scholar hotel; however, flexibility is required to support our other receptions.

This post is an excellent opportunity for both personal and professional development, take on additional responsibilities and support us to enhance our reputation under our University of Edinburgh hospitality and events collection brand which is expected to grow over the next years.

Your skills and attributes for success:

• Excellent customer service.
• Time management skills.
• Impeccable standards and an eye for detail.
• Excellent verbal and written communication.
• Willingness to learn and improve.
• People Management skills.

Click to view a copy of the full job description.

Application Information:

Please ensure you include the following documents in your application:

• CV
• Cover letter

As a valued member of our team, you can expect:

• A competitive salary.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our staff benefits page and use our reward calculator to discover the total value of your pay and benefits.

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.

The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note

The closing date for applications is 17 November 2025 at 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.

Interviews will be held 2 weeks after the closing date.