Assistant Front of House Manager

The QHotels Collection; Grantham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hotel group in Grantham is seeking a Front Office professional to ensure outstanding guest service at the reception. Responsibilities include managing guest stays, resolving issues, and maximizing revenue. Candidates should have previous front office experience and strong customer service skills. This role offers numerous perks, including health club membership and discounts across the hotel collection.

Benefits

Free health club membership

Discounts across golf

Family & Friends discounts

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Previous experience within a front office, reception or front of house position.
• Ability to manage people effectively.
• Strong focus on quality and customer standards.

Responsibilities

• Provide an outstanding level of service as the first point of contact.
• Handle guest issues and complaints professionally.
• Maximise revenue through effective room allocation and advising on rates.

Skills

Outstanding customer service skills

Conflict resolution

People management experience

Quality & standards driven

Job description

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Is this the role for me?

• Previous experience within a front office, reception or front of house position, or equivalent
• People management experience
• Quality & standards driven
• Outstanding customer service skills
• Conflict resolution

Curious to find out more?

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.