Assistant Front of House Manager

Leonardo Hotels; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent hotel chain in the City of London is seeking an Assistant Front Office Manager to support the smooth running of the Front Office department. You will supervise daily operations, coach team members, and ensure memorable experiences for all guests. The ideal candidate will demonstrate strong leadership skills and a commitment to guest care. Enjoy special perks like company-wide recognition, hotel room discounts, and ongoing training programs. Join us and be part of our supportive hospitality community.

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week events

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Experience in Front Office operations or similar roles.
• Strong communication and interpersonal skills.
• Ability to motivate team members and deliver outstanding guest experiences.

Responsibilities

• Support the smooth running of the Front Office department.
• Supervise day-to-day operations and team members.
• Ensure all guests' needs are met from arrival to departure.
• Maximise revenue through upselling.
• Contribute to guest care strategies.

Skills

Team motivation

Guest care

Coaching

Proactive solutions

Positive energy

Job description

Overview

The Assistant Front Office Manager will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

Responsibilities

As an Assistant Front Office Manager you'll be the backbone of the team as you'll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. You'll be stepping into a busy role while supervising the Front Office operations and ensuring that all guests' needs are met: you've got their backs from arrival through to departure.

• Make suggestions to maximise our guest care strategies
• Maximise revenue by supporting with upselling
• Coach and train new team members to help them reach their full potential
• Work alongside the Front Office Manager to bring proactive solutions to the table
• Bring your positive energy to work with you every day

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why join us?

Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!